If you are encountering issues where you are unable to add your credit card to your account, or the card is being declined, we recommend the following action:

NOTE: If you have attempted to add a card to your account too many times in a short period of time, your account will become locked from being able to add cards for a 24-hour period. You will need to wait and try again later.


  • Double-check your card information
    Aside from verifying all information, please check the following points that can cause credit card processing to fail:
    • Ensure all fields are completely filled out
    • Ensure that the expiration date is correct 
    • Ensure that the security code field for your card is correct
    • Ensure you have both a first name and last name present. If you only have a first initial on your card, ensure there is a space between the first initial and the last name.
    • Avoid using non-English characters (those with accent marks of any kind) as they may cause problems with processing your card information.
  • Contact your bank
    Even if you have sufficient funds, there may be a concern with the card's attempted transaction. Unfortunately, the errors we can see on our end are only basic information. Due to privacy laws, your bank will only work with you directly to provide detailed information as to why this error is being encountered.

  • Update your currency
    If you are outside of the US and are being charged in an alternate currency, update your currency to US Dollars. There may be a concern with how your bank is allowing the charge to go through on a foreign site in your currency.

  • Use an alternate credit card
    If all else fails, you may need to use an alternate credit card to successfully process your purchase.