If you receive an "Invalid License Key" error message when trying to apply your licese key, this that the code entered does not match any valid license key found in our system. 

Checking the License Key

This error is usually encountered when the license key code is typed incorrectly. You will need to double-check your code and confirm each character as the license key code is entered.

Checking the Software

This error can also indicate that you are trying to enter your license key into the wrong software program

For example, you may have a Silhouette Connect license key that you are trying to enter into the Silhouette Studio software program.

Additional Help

If you continue to encounter this error and have confirmed you are entering the correct license key code into the correct software program, contact support@silhouetteamerica.com to report your license key code and Silhouette account address.