Silhouette Studio® - Crashing & Errors

Moving to a New Computer
Whether your computer has crashed, or you've just got a new computer you want to use, you can recover the following from your Silhouette account: ...
Wed, 26 Oct, 2022 at 9:25 AM
Silhouette Studio Crash During Startup
Silhouette Studio may encounter issues with crashing during an attempt to start due to a number of potential reasons. Please review the information in the ...
Sun, 20 Nov, 2022 at 10:19 AM
Silhouette Studio Crash or Freeze After Successful Startup
Silhouette Studio may encounter issues with crashing or freezing after it has been opened due to a number of potential reasons.  This might especially happ...
Sun, 20 Nov, 2022 at 10:19 AM
Manually Clear Silhouette Studio Preference Folder
Here are steps to manually clear your Silhouette Studio preference folder. IMPORTANT: This procedure will remove all user generated cut settings (custom m...
Mon, 3 Oct, 2022 at 3:19 PM
Exported File Missing Lines OR Includes Unintended Dashed Lines
Missing Lines Files created in an upgraded edition of Silhouette Studio can be opened in the Basic Edition.  However, any designs that include features no...
Sat, 24 Sep, 2022 at 3:34 PM
Silhouette Studio Crashes After Using Design Tool
If Silhouette Studio is freezing/crashing after using a specific software design tool, then that the operation is too complex, and the processor and/or grap...
Thu, 29 Sep, 2022 at 2:43 PM
"Isn't a Certified Microsoft App" Installation Error Message - Windows/PC
If you encounter an error message indicating that you cannot install Silhouette software because it is not a certified Microsoft App, you will need to updat...
Thu, 13 Oct, 2022 at 3:15 PM
Silhouette Studio Launch Error Message (Mac)
If you are receiving an error message when launching the Silhouette Studio software on a Mac, this is typically due to the Apple firewall software, Gatekeep...
Sat, 8 Oct, 2022 at 1:00 PM
Print and Cut (Registration Mark) Troubleshooting
There are a variety of reasons why issues may be encountered when using Registration Marks for Print & Cut jobs.  Issues fall into two major categories...
Sun, 20 Nov, 2022 at 11:04 AM
"File Type Not Supported" Error Message
A "File Type Not Supported" error message indicates one of the following The file type is not compatible with the current Silhouette Studio vers...
Sat, 24 Sep, 2022 at 4:45 PM