Silhouette Studio® - Crashing & Errors

Moving to a New Computer
Your Silhouette account preferences, purchases, content, and software upgrades are all tied to your Silhouette account email address. If your computer has c...
Thu, 20 Apr, 2023 at 3:38 PM
Silhouette Studio Crash During Startup
Silhouette Studio may encounter issues with crashing during an attempt to start due to a number of reasons. Please review the information in the section...
Thu, 20 Apr, 2023 at 4:02 PM
Silhouette Studio Crash or Freeze After Successful Startup
Silhouette Studio may encounter issues with crashing or freezing after it has been opened due to a number of potential reasons. The main reasons this may oc...
Fri, 14 Apr, 2023 at 2:11 PM
Manually Clear Silhouette Studio Preference Folder
Here are steps to manually clear your Silhouette Studio preference folder. IMPORTANT: This procedure will remove all user generated cut settings (custom m...
Mon, 3 Oct, 2022 at 3:19 PM
Exported File Missing Lines OR Includes Unintended Dashed Lines
If you have exported a file from Silhouette Studio, but there are missing lines or some of the lines are unintended dashed lines, please note the following....
Fri, 8 Sep, 2023 at 10:13 AM
Silhouette Studio Crashes After Using Design Tool
If Silhouette Studio is freezing/crashing after using a specific software design tool, then that the operation is too complex, and the processor and/or grap...
Thu, 29 Sep, 2022 at 2:43 PM
"Isn't a Certified Microsoft App" Installation Error Message - Windows/PC
If you encounter an error message indicating that you cannot install Silhouette software because it is not a certified Microsoft App, you will need to updat...
Thu, 13 Oct, 2022 at 3:15 PM
Silhouette Studio Launch Error Message (Mac)
If you are receiving an error message when launching the Silhouette Studio software on a Mac, this is typically due to the Apple firewall software, Gatekeep...
Sat, 8 Oct, 2022 at 1:00 PM
Print and Cut (Registration Mark) Troubleshooting
There are a variety of reasons why issues may be encountered when using Registration Marks for Print & Cut jobs.  Issues fall into two major categories...
Tue, 28 Feb, 2023 at 3:28 PM
"File Type Not Supported" Error Message
A "File Type Not Supported" error message indicates one of the following The file type is not compatible with the current Silhouette Studio vers...
Fri, 10 Mar, 2023 at 11:11 AM