Silhouette America Support

If you encounter a DLL error message ('.dll') when installing or opening the software, this indicates that required files are missing. Re-install ...

If you are encountering a "No tool detected" message, this can indicate one of the following: The wrong machine is selected in the Page Setup pa...

If you are using an imported design (from a location other than the Silhouette Design Store) and using it as a fill pattern, the software freezing likely in...

If upon attempting to launch the Silhouette Studio software you encounter a virus warning, please check your anti-virus software program. If you are using ...

If the Silhouette Studio program appears blurry on your Mac computer or laptop, this issue likely indicates a conflict with the retina display on your Mac. ...

If the Silhouette Studio program is displaying a black screen instead of the expected view of the software program, this may indicate an issue with the grap...

If an image is being dragged across the work space in Silhouette Studio or being re-sized and is 'jumping' from place to place, rather than being mo...

If you have selected your text and set it to a specific size, the actual cut-out result may not be at the exact same height as expected. How Text is Measu...

If you encounter an error indicating 'No media detected' when going to Send your job in Silhouette Studio, this would indicate you have selected the...

If you encounter errors while using the PixScan feature, review the information below for your specific issue. Image Recognition Error If you encounter a...