REP INSTRUCTION:
- Find the machine by searching for the serial number -- https://matrix.silhouetteamerica.com/?page=support-search
- Click on the older user who is listed as having the machine registered
- Go to the 'Machines' tab
- Click on the red "x" to remove the machine from that user's account
- Look up the new user
- Go to the 'Machines' tab on their account
- Click '+ New Machines' to register the machine onto the account
Registration Transfer Warranty Coverage
The 1-year warranty applies to the machine, not the owner. The hardware warranty begins once the machine leaves an authorized retailer location. If the machine was purchased from another user second-hand, or from an unauthorized retailer (such as Etsy or eBay), the registration date must remain the same as the original registration.
We cannot register a used machine with a new updated date of purchase.
We have now registered your machine to your account.