Silhouette America Support

Managing Your Account 16

• Creating a Silhouette Account
• Activating Your Account
• Silhouette Email Newsletter
• Order Invoices
• Silhouette Design Store Rewards Program

View all 16

Product Registration 2

• Registering Machines
• Transfering Machine Registration

General Product Info 9

• Silhouette Product Catalog
• The Silhouette Handbook
• Silhouette Classes & Learning Resources
• Cutting Machine Comparison
• Minimum Product Requirements

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Features & Capabilities 5

• Matless Cutting
• Glass Etching
• Cutting Fabric
• Auto Tool Detection
• Smallest Size Machine Can Cut

Product Maintenance 11

• Cutting Machine Maintenance
• Blade Maintenance
• Cutting Mat Maintenance
• Machine Cutting Strip
• Lock Lever Replacement

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Silhouette Cameo® 9

• About the Silhouette Cameo®
• Cameo Machine Measurements
• Loading the Cameo
• Cameo 4 Loading Sensor Issue
• Cameo 4 Loading Arrow Flashing

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Silhouette Portrait® 3

• About the Silhouette Portrait®
• Portrait Machine Measurements
• Loading the Portrait

Silhouette Alta® 7

• About the Silhouette Alta
• Alta Optimal Operating Environment
• Alta Machine Measurements
• Alta vs Alta Plus
• Alta Filament Tube

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Silhouette Mint™ 1

• About the Silhouette Mint™

Blades & Mats 17

• Silhouette Blades Overview
• Loading Blade/Tools into the Machine
• Blade Not Adjusting
• About the AutoBlade
• About Manual Blades

View all 17

Accessories 2

• About the Auto Sheet Feeder
• Cutting Machine Roll Feeder

Materials 6

• Materials Silhouette Can Cut
• Specific Specialty Materials Capability
• About Stencil Materials
• About Printable Heat Transfer
• Heat Transfer Vinyl (HTV) Application Settings

View all 6

Older/Discontinued Products 17

• Older Machine Models
• About Refurbished Machines
• How to Cut from a USB Device (Cameo 2 & 3 Only)
• Terminal Machine Pause Error (Cameo 3)
• Machine Turns Itself Off (Cameo 3)

View all 17

Machine Can't or Won't Cut 4

• Assessing Cutting Issues
• Performing a Test Cut / How to Find Optimal Settings
• 'Job Complete' Without Any Movement
• Not Cutting in Specific Areas Only

Other Cutting Issues 19

• Rolled Material Bunching During Loading
• Rollers Not Gripping Material
• Cutting Mat Drifting During Cutting
• Material Drifting During Cutting (Matless)
• Blade Not Moving Up and Down

View all 19

General Software 9

• Software Minimum System Requirements
• Downgrading Software Version
• Software Update vs. Upgrade
• Using Beta Software Versions
• Software Download Failure

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Silhouette Studio® - General 15

• How to Install Silhouette Studio
• How to Find Silhouette Studio Version
• Silhouette Studio File Types
• Material Size Options
• Silhouette Studio with Other Brand Machines

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Silhouette Studio® - Features 34

• How to Ungroup and Group Designs
• How to Trace Imported Images
• Trace and Detach Feature
• Print and Cut Feature (Using Registration Marks)
• Create Custom Cut Settings in Silhouette Studio

View all 34

Silhouette Studio® - Library 18

• Recovering All Library Content (Computer Crash/New Computer)
• Missing Designs Purchased from Silhouette Design Store
• Missing Fonts Purchased from Silhouette Design Store
• Missing Library Content Between Computers or Programs
• Obtaining 'Free with Machine' Content

View all 18

Silhouette Studio® - Upgrade Editions 9

• Silhouette Studio Upgrade Editions Overview
• Applying Silhouette Studio Upgrade (License Key)
• Silhouette Studio Upgrade Reverted to Basic Edition
• Cannot Find License Key Code
• "Invalid License Key" Error Message

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Silhouette Studio® - Connectivity 7

• Silhouette Studio Can't Connect to Machine via USB - Mac
• Silhouette Studio Can't Connect to Machine via USB - PC/Windows
• Using Bluetooth®
• Silhouette Studio Can't Connect to Machine - Windows 10 (or higher) with Older Model
• How to Clear USB Printer Conflicts (PC/Windows)

View all 7

Silhouette Studio® - Crashing & Errors 41

• Moving to a New Computer
• Silhouette Studio Crash During Startup
• Silhouette Studio Crash or Freeze After Successful Startup
• Manually Clear Silhouette Studio Preference Folder
• Exported File Missing Lines OR Includes Unintended Dashed Lines

View all 41

Silhouette Connect™ 11

• Silhouette Connect™ Overview
• Silhouette Connect License Key
• Silhouette Connect Trial
• How to Uninstall Silhouette Connect
• Unable to Run Silhouette Connect

View all 11

Silhouette Go™ 6

• Silhouette Go™ Mobile App Overview
• Silhouette Go™ Workflow
• Silhouette Go Design Features
• Using SVG Files in Silhouette Go
• Machine Connection Issue with Silhouette Go

View all 6

Mint Studio™ 5

• Mint Studio File Types
• Mint Studio Library Recovery
• "Lever Open" Error Message
• Missing Designs in Mint Studio
• "Unidentified Developer" Error for Mint Studio

Silhouette 3D™ 5

• Converting Cut Designs into 3D Models
• Silhouette 3D Snap Kits
• Silhouette 3D Crashing
• Silhouette 3D File Types
• Sending Designs from Silhouette Studio to Silhouette 3D

Older/Other Software 5

• Silhouette Hardware with 3rd Party Software
• Silhouette ModelMaker™ Overview
• ModelMaker Files Types
• Deactivating ModelMaker License Key
• Silhouette Link Program

Firmware 6

• How to Find Machine Firmware Version
• Cameo Firmware Update
• Portrait Firmware Update
• Older Model Firmware Updates
• Bricked Firmware (Cameo 3)

View all 6

Website Issues 2

• Website Viewing Issues
• Can't Select Credit Card for Software Upgrade Purchase

Orders 5

• Updating or Adjusting Orders
• Order Return Policy
• Product in Cart Shows Out of Stock
• Silhouette Gift Cards
• Bulk or Wholesale Pricing for Customers

Sales & Promotions 4

• Combining or Stacking Discounts
• Free Shipping Option
• Out of Stock Products
• Bundled Product Substitutions

Shipping 5

• Shipping Time Estimate
• Order Tracking
• Shipping Rates
• Shipping Methods
• Expedited Shipping

Club Silhouette 7

• Club Silhouette Overview
• Club Silhouette Trial
• Club Silhouette Free Items
• Club Silhouette Free Designs
• Club Silhouette Points

View all 7

Design Store Content 12

• Silhouette Design Store Content Types
• SVG Files from Silhouette Design Store
• Silhouette Design Store Bundles
• Free Silhouette Design Store Content
• Silhouette Design Store Assembly Instructions

View all 12

Buying & Downloading 8

• Silhouette Design Store Credit Overview
• Silhouette Design Store Payment Options
• Redeeming a Code on the Silhouette Design Store
• Express Checkout Feature
• Can't Add Designs to Cart on Silhouette Design Store

View all 8

Subscriptions 9

• Silhouette Design Store Subscription Overview
• Trial Subscription to Silhouette Design Store
• Sign Up for Silhouette Design Store Subscription
• Upgrade Silhouette Design Store Subscription Level
• Downgrade Silhouette Design Store Subscription Level

View all 9

Credit Boosts 1

• Credit Boost Overview

Partner Programs 4

• Becoming a Contributing Artist
• Educator Discount Program
• Silhouette Handmade Discount Program
• Becoming a Silhouette Affiliate

Authorized Retailers 2

• Becoming an Authorized Silhouette Retailer
• Where to Find Silhouette Products

About Us 4

• About Silhouette America
• What are your business hours?
• Silhouette on Social Media
• Silhouette Design Store Giveaways & News Facebook Group

Policies 1

• Sales Tax Charge for Purchases