Silhouette America Support

Account 5

• Creating a Silhouette Account
• Managing your Silhouette Account
• Silhouette Email Newsletter
• Updating Language Preference
• Account on Hold

Product Registration 1

• Registering Silhouette Machines

Payments and Orders 5

• Managing Credit Cards
• Credit Card Declined or Failing to Add
• Order History and Invoices
• Accepted Payment Methods
• Silhouette Design Store Rewards Program

General Product Info 6

• Silhouette Classes & Learning Resources
• Using a Silhouette Machine with Multiple Computers/Devices
• Cutting Machine Comparison
• Minimum Product Requirements
• Silhouette Machine Warranty

View all 6

Features & Capabilities 7

• Matless Cutting
• Glass Etching
• Cutting Fabric
• Auto Tool Detection
• Smallest Size Machine Can Cut

View all 7

Product Maintenance 11

• Cutting Machine Maintenance
• Blade Maintenance
• Cutting Mat Maintenance
• Machine Cutting Strip
• Lock Lever Replacement

View all 11

Silhouette Cameo® 10

• About the Cameo 5
• About the Silhouette Cameo®
• Loading the Cameo 4
• Cameo Machine Measurements
• Cameo 4 Loading Sensor Issue

View all 10

Silhouette Portrait® 4

• About the Portrait 4
• About the Silhouette Portrait®
• Loading the Portrait 3
• Portrait Machine Measurements

Silhouette Curio™ 8

• Curio 2 Trays
• Loading the Debris Tray (Curio 2)
• Material Thickness Detection Feature
• Powering On the Curio 2
• Curio 2 Emergency Stop Feature

View all 8

Silhouette Alta® 7

• About the Silhouette Alta
• Alta Optimal Operating Environment
• Alta Machine Measurements
• Alta vs Alta Plus
• Alta Filament Tube

View all 7

Silhouette Mint™ 1

• About the Silhouette Mint™

Blades & Mats 3

• Blades
• Other Machine Tools
• Cutting Mats

Accessories 3

• About the Auto Sheet Feeder
• Auto Sheet Feeder Issues
• Cutting Machine Roll Feeder

Materials 7

• Materials Silhouette Can Cut
• Specific Specialty Materials Capability
• About Stencil Materials
• About Printable Heat Transfer
• Heat Transfer Vinyl (HTV) Application Settings

View all 7

Older/Discontinued Products 22

• Older Machine Models
• About Refurbished Machines
• How to Cut from a USB Device (Cameo 2 & 3 Only)
• Terminal Machine Pause Error (Cameo 3)
• Machine Turns Itself Off (Cameo 3)

View all 22

Machine Can't or Won't Cut 4

• Assessing Unsuccessful Cutting Results
• Performing a Test Cut / How to Find Optimal Settings
• 'Job Complete' Without Any Movement
• Not Cutting in Specific Areas Only

Other Cutting Issues 22

• Misaligned Cuts on Single Pass
• Misaligned Cuts on Multiple Passes
• Cutting Mat Drifting During Cutting
• Job Starts Cutting Above Material on the Mat
• Rolled Material Bunching During Loading

View all 22

General Software 12

• Software Minimum System Requirements
• Checking Your Computer Specifications
• Software Update vs. Upgrade
• Software Download Failure
• Software Installation Failure

View all 12

Silhouette Studio® 7

• General
• Features
• Library
• Upgrade Editions
• Connectivity

View all 7

Silhouette Connect™ 13

• Unable to Run Silhouette Connect
• Silhouette Connect™ Overview
• Silhouette Connect License Key
• Silhouette Connect Trial
• How to Uninstall Silhouette Connect

View all 13

Silhouette Go™ 6

• Silhouette Go™ Mobile App Overview
• Machine Connection Issue with Silhouette Go
• Silhouette Go Design Features
• Using SVG Files in Silhouette Go
• Can't Print from Silhouette Go

View all 6

Mint Studio™ 5

• Mint Studio File Types
• Mint Studio Library Recovery
• "Lever Open" Error Message
• Missing Designs in Mint Studio
• "Unidentified Developer" Error for Mint Studio

Silhouette 3D™ 5

• Converting Cut Designs into 3D Models
• Silhouette 3D Snap Kits
• Silhouette 3D Crashing
• Silhouette 3D File Types
• Sending Designs from Silhouette Studio to Silhouette 3D

Older/Other Software 5

• Silhouette Hardware with 3rd Party Software
• Silhouette ModelMaker™ Overview
• ModelMaker Files Types
• Deactivating ModelMaker License Key
• Silhouette Link Program

Firmware 9

• How to Find Machine Firmware Version
• Cameo Firmware Update
• Portrait Firmware Update
• Older Model Firmware Updates
• Disabling Firmware Update Check in Silhouette Studio

View all 9

Website Issues 2

• Website Viewing Issues
• Can't Select Credit Card on Software Upgrade Page

Orders 5

• Order Return Policy
• Updating or Adjusting Orders
• Product in Cart Shows Out of Stock
• Silhouette Gift Cards
• Bulk or Wholesale Pricing for Customers

Sales & Promotions 4

• Combining or Stacking Discounts
• Free Shipping
• Out of Stock Products
• Bundled Product Substitutions

Shipping 7

• Shipping Time Estimate
• Order Tracking
• Shipping Rates
• Shipping Methods
• Expedited Shipping

View all 7

Club Silhouette 6

• Club Silhouette Overview
• Cancelling Club Silhouette Membership
• Club Silhouette Free Items
• Club Silhouette Free Designs
• Club Silhouette Points

View all 6

Design Store Content 12

• Silhouette Design Store Content Types
• SVG Files from Silhouette Design Store
• Silhouette Design Store Bundles
• Free Silhouette Design Store Content
• Silhouette Design Store Assembly Instructions

View all 12

Buying & Downloading 10

• Silhouette Design Store Rewards Program Ending
• Silhouette Design Store Credit Overview
• Silhouette Design Store Payment Options
• Redeeming a Code on the Silhouette Design Store
• Express Checkout Feature

View all 10

Subscriptions 9

• Silhouette Design Store Subscription Overview
• Trial Subscription to Silhouette Design Store
• Sign Up for Silhouette Design Store Subscription
• Upgrade Silhouette Design Store Subscription Level
• Downgrade Silhouette Design Store Subscription Level

View all 9

Credit Boosts 1

• Credit Boost Overview

Partnerships & Programs 4

• Design Store Artist Program
• Educator Discount Program
• Silhouette Handmade Discount Program
• Silhouette Affiliate Program

Authorized Retailers 2

• Authorized Silhouette Distributor or Retailer Application
• Where to Find Silhouette Products

About Us 5

• About Silhouette America
• What are your business hours?
• Silhouette on Social Media
• Silhouette Design Store Giveaways & News Facebook Group
• What is your contact information?

Policies 1

• Sales Tax Charge for Purchases

Hardware Process 14

• How to Read Machine Serial Numbers
• How to Register Machine for User
• Firmware Update Recommendation (Current Models)
• Machine Lid Replacement (Charged - Approval Only)
• Networking Silhouette Machines

View all 14