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Knowledge base
Silhouette Account
Managing Your Account
16
Creating a Silhouette Account
Activating Your Account
Silhouette Email Newsletter
Order Invoices
Silhouette Design Store Rewards Program
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Product Registration
3
Registering Silhouette Machines
Silhouette Machine Serial Numbers
Transfering Machine Registration
Products
General Product Info
9
Silhouette Product Catalog
The Silhouette Handbook
Silhouette Classes & Learning Resources
Cutting Machine Comparison
Minimum Product Requirements
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Features & Capabilities
5
Matless Cutting
Glass Etching
Cutting Fabric
Auto Tool Detection
Smallest Size Machine Can Cut
Product Maintenance
11
Cutting Machine Maintenance
Blade Maintenance
Cutting Mat Maintenance
Machine Cutting Strip
Lock Lever Replacement
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Silhouette Cameo®
10
About the Silhouette Cameo®
Loading the Cameo
Cameo Machine Measurements
Cameo 4 Loading Sensor Issue
Cameo 4 Loading Arrow Flashing
View all 10
Silhouette Portrait®
4
About the Silhouette Portrait®
Loading the Portrait
Portrait Machine Measurements
About the Portrait 4
Silhouette Curio™
3
Silhouette Curio Overview
Powering On the Curio 2
Curio 2 Emergency Stop Feature
Silhouette Alta®
7
About the Silhouette Alta
Alta Optimal Operating Environment
Alta Machine Measurements
Alta vs Alta Plus
Alta Filament Tube
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Silhouette Mint™
1
About the Silhouette Mint™
Blades & Mats
17
Silhouette Blades Overview
Loading Blade/Tools into the Machine
Blade Not Adjusting
About the AutoBlade
About Manual Blades
View all 17
Accessories
3
About the Auto Sheet Feeder
Cutting Machine Roll Feeder
Auto Sheet Feeder Issues
Materials
7
Materials Silhouette Can Cut
Specific Specialty Materials Capability
About Stencil Materials
About Printable Heat Transfer
Heat Transfer Vinyl (HTV) Application Settings
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Older/Discontinued Products
17
Older Machine Models
About Refurbished Machines
How to Cut from a USB Device (Cameo 2 & 3 Only)
Terminal Machine Pause Error (Cameo 3)
Machine Turns Itself Off (Cameo 3)
View all 17
Cutting Issues
Machine Can't or Won't Cut
4
Assessing Cutting Issues
Performing a Test Cut / How to Find Optimal Settings
'Job Complete' Without Any Movement
Not Cutting in Specific Areas Only
Other Cutting Issues
22
Misaligned Cuts on Single Pass
Misaligned Cuts on Multiple Passes
Cutting Mat Drifting During Cutting
Job Starts Cutting Above Material on the Mat
Rolled Material Bunching During Loading
View all 22
Software & Apps
General Software
10
Software Minimum System Requirements
Uninstalling or Downgrading Software Version
Software Update vs. Upgrade
Using Beta Software Versions
Software Download Failure
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Silhouette Studio® - General
15
How to Install Silhouette Studio
How to Find Silhouette Studio Version
Silhouette Studio File Types
Material Size Options
Silhouette Studio with Other Brand Machines
View all 15
Silhouette Studio® - Features
36
How to Ungroup and Group Designs
How to Trace Imported Images
Trace and Detach Feature
Print and Cut Feature (Using Registration Marks)
Create Custom Cut Settings in Silhouette Studio
View all 36
Silhouette Studio® - Library
18
Recovering All Library Content (Computer Crash/New Computer)
Missing Designs Purchased from Silhouette Design Store
Missing Fonts Purchased from Silhouette Design Store
Missing Library Content Between Computers or Programs
Obtaining 'Free with Machine' Content
View all 18
Silhouette Studio® - Upgrade Editions
7
Silhouette Studio Upgrade Editions Overview
Applying Silhouette Studio Upgrade (License Key)
Lost Silhouette Studio Upgrade
Cannot Find License Key Code
License Key Application Errors
View all 7
Silhouette Studio® - Connectivity
7
Silhouette Studio Can't Connect to Machine via USB - Mac
Silhouette Studio Can't Connect to Machine via USB - PC/Windows
Using Bluetooth®
Silhouette Studio Can't Connect to Machine - Windows 10 (or higher) with Older Model
How to Clear USB Printer Conflicts (PC/Windows)
View all 7
Silhouette Studio® - Crashing & Errors
41
Moving to a New Computer
Silhouette Studio Crash During Startup
Silhouette Studio Crash or Freeze After Successful Startup
Manually Clear Silhouette Studio Preference Folder
Exported File Missing Lines OR Includes Unintended Dashed Lines
View all 41
Silhouette Connect™
12
Silhouette Connect™ Overview
Silhouette Connect License Key
Silhouette Connect Trial
How to Uninstall Silhouette Connect
Unable to Run Silhouette Connect
View all 12
Silhouette Go™
7
Silhouette Go™ Mobile App Overview
Silhouette Go™ Workflow
Silhouette Go Design Features
Using SVG Files in Silhouette Go
Machine Connection Issue with Silhouette Go
View all 7
Mint Studio™
5
Mint Studio File Types
Mint Studio Library Recovery
"Lever Open" Error Message
Missing Designs in Mint Studio
"Unidentified Developer" Error for Mint Studio
Silhouette 3D™
5
Converting Cut Designs into 3D Models
Silhouette 3D Snap Kits
Silhouette 3D Crashing
Silhouette 3D File Types
Sending Designs from Silhouette Studio to Silhouette 3D
Older/Other Software
5
Silhouette Hardware with 3rd Party Software
Silhouette ModelMaker™ Overview
ModelMaker Files Types
Deactivating ModelMaker License Key
Silhouette Link Program
Firmware
7
How to Find Machine Firmware Version
Cameo Firmware Update
Portrait Firmware Update
Older Model Firmware Updates
Bricked Firmware (Cameo 3)
View all 7
SilhouetteAmerica.com
Website Issues
2
Website Viewing Issues
Can't Select Credit Card for Software Upgrade Purchase
Orders
5
Updating or Adjusting Orders
Order Return Policy
Product in Cart Shows Out of Stock
Silhouette Gift Cards
Bulk or Wholesale Pricing for Customers
Sales & Promotions
4
Combining or Stacking Discounts
Free Shipping Option
Out of Stock Products
Bundled Product Substitutions
Shipping
7
Shipping Time Estimate
Order Tracking
Shipping Rates
Shipping Methods
Expedited Shipping
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Club Silhouette
7
Club Silhouette Overview
Club Silhouette Trial
Club Silhouette Free Items
Club Silhouette Free Designs
Club Silhouette Points
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Silhouette Design Store
Design Store Content
12
Silhouette Design Store Content Types
SVG Files from Silhouette Design Store
Silhouette Design Store Bundles
Free Silhouette Design Store Content
Silhouette Design Store Assembly Instructions
View all 12
Buying & Downloading
8
Silhouette Design Store Credit Overview
Silhouette Design Store Payment Options
Redeeming a Code on the Silhouette Design Store
Express Checkout Feature
Can't Add Designs to Cart on Silhouette Design Store
View all 8
Subscriptions
9
Silhouette Design Store Subscription Overview
Trial Subscription to Silhouette Design Store
Sign Up for Silhouette Design Store Subscription
Upgrade Silhouette Design Store Subscription Level
Downgrade Silhouette Design Store Subscription Level
View all 9
Credit Boosts
1
Credit Boost Overview
Partners & Affiliates
Partner Programs
4
Becoming a Contributing Artist
Educator Discount Program
Silhouette Handmade Discount Program
Becoming a Silhouette Affiliate
Authorized Retailers
2
Becoming an Authorized Silhouette Retailer
Where to Find Silhouette Products
About the Company
About Us
5
About Silhouette America
What are your business hours?
Silhouette on Social Media
Silhouette Design Store Giveaways & News Facebook Group
What is your contact information?
Policies
1
Sales Tax Charge for Purchases
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