Please select the Category below that best describes your issue for further troubleshooting steps.

  • Power Issue
    • The machine does not power on
    • The light comes on but the Machine is unresponsive
  • Cutting Issue
    • The job sends but
      • Nothing Moves
      • The carriage moves but does not cut
      • Only part of the Design cuts
      • The design cuts poorly
  • Loading and Unloading issues 
    • The mat/ material is not loading or ejecting properly
    • Material is slipping while loading or loading crooked
    • The material is bunching up while loading
  • Pausing or Aborting Issues
    • The Job pauses unexpectedly
    • The Job does no pause immediately
    • The job does not resume properly after pausing
    • The Job aborts unexpectedly
  • Connection Issues
    • The machine does not show up the machine list
    • The machine is not connecting
    • The Firmware is continuously updating
  • Noise Issue
    • Loud or abnormal noise