TABLE OF CONTENTS

How to Find Machine Firmware Version

  1. Power on your machine
  2. Ensure your machine is connected to your computer (via Bluetooth or USB)
  3. Open Silhouette Studio
  4. Got to the SEND panel
  5. Scroll to the bottom of the right-hand side panel
  6. Left-click the machine icon
  7. Note the firmware number listed on the right of your machine name

Firmware Updates

  1. If a firmware update is available, an 'Update Now' option will be displayed:
  2. Click 'Update Now' to start the update.
  3. Do not disconnect or turn off your machine while updating. The software will say "Ready" when the update is complete.

Bricked Firmware

Cameo 2


NOTE: YOU MUST HAVE A PC COMPUTER TO RUN THIS UPDATE. IT WILL NOT RUN ON A MAC, ONCE YOU HAVE PERFORMED THE UPDATE  THE MACHINE WILL WORK PROPERLY WITH ANY COMPUTER- MAC OS DOES NOT ALLOW FOR RUNNING THIS UPDATE.

  1. Download Send2cutter and CameoFirmwareUpdateV160

  2. Unzip these files to your desktop

  3. Open the CameoFirmwareUpdateV160-with_send file
    This file contains the following:
    ⚠ NOTICE: While there are other files and folders, you will only be working with the 'send2cutter' folderwhich contains the following:

    • send2cutter.exe (program to send manual updates)
    • InstallDriver.exe (installs a driver to allow manual sending of firmware updates)

  4. Run the InstallDriver.exe program by double-clicking the file

  5. Follow any on screen prompts to allow the program and proceed 

  6. Once finished, hold down power button on Cameo and plug the power adapter into to the Cameo. You will need to hold down power button until a light blue screen is shown.

  7. Run send2cutter.exe application

  8. Ensure Output field is set to Cameo 2 

  9. Select All Files under "Files of Type" field

  10. Using the Look in drop-down, navigate to where the CameoFirmwareUpdateV160 has been saved

  11. Select the Cameo2EXT_V160.bin file

  12. Press the Send button.
    ⏰ NOTE: This update process may take up to approximately 10 minutes

  13. Once LCD on Cameo 2 displays dark blue, the process is completed

  14. the power cord from the Cameo

  15. Repeat steps 6 - 14 substituting Cameo2_V160.bin on step 11
    ⏰ NOTE: This update process should go much quicker

Once all steps are completed, you will need to uninstall the driver as follows:

  1. Go to your Control Panel
  2. Click Add/Remove Programs or Uninstall A Program
  3. Find and select Windows Driver Package - Silhouette USB Cutter
  4. Click Uninstall or Remove

Cameo 3

NOTE: YOU MUST HAVE A PC COMPUTER TO RUN THIS UPDATE. IT WILL NOT RUN ON A MAC, ONCE YOU HAVE PERFORMED THE UPDATE  THE MACHINE WILL WORK PROPERLY WITH ANY COMPUTER- MAC OS DOES NOT ALLOW FOR RUNNING THIS UPDATE.
  1. Download Send2cutter and Cameo3V170
  2. Unzip these files to your desktop
  3. Open the 'send2cutter' folder
    NOTE: This file contains the following files
    a. InstallDriver.exe (installs a driver to allow manual sending of firmware updates)
    b. send2cutter.exe (program to send manual updates)
  4. Run the InstallDriver.exe program by double-clicking the file
  5. Follow the on-screen prompts
  6. Once finished, hold down the power button on Cameo and plug the power adapter into the Cameo.
    NOTE: You will need to hold down the power button until a light blue screen is shown.  
  7. Run the 'send2cutter.exe' application
  8. Ensure the Output field is set to Cameo 3 (or may read as “Cameo 2” -- just ensure that the Cameo 3 is the only connected Silhouette machine to the computer and it will display the correct option according to what it finds)
  9. Select All Files under the "Files of Type" field
  10. Navigate to where you have saved the Cameo3EXT_V170.bin file and select it. This should be in the CAMEO3_FWUP_W_V170 folder on your desktop where you saved it
  11. Press the Send button
    NOTE: The update process can take up to 10 minutes
  12. Once LCD on Cameo 3 displays dark blue, the process is completed
  13. Unplug the power cord from the Cameo
  14. Repeat steps 7 - 14 substituting Cameo3_V170.bin (should be in the CameoFirmwareUpdateV170 folder) on step 11
    NOTE: This update process goes much quicker



Once all steps are completed, you will need to uninstall the driver as follows:


  1. Go to your Control Panel
  2. Click Add/Remove Programs or Uninstall A Program
  3. Find and select Windows Driver Package - Silhouette USB Cutter
  4. Click Uninstall or Remove

Cameo 4

  1. Close Silhouette Studio
  2. Power off your Silhouette machine and unplug the USB cord
  3. Click here to download file to your computer
  4. Right-click to unzip this and then open the unzipped folder
  5. Double-click to run the "Silhouette_Firmware_Update" program
  6. Follow the instructions on your computer screen to update the firmware

NOTE: The attached zip file contains Cameo 4 firmware version 1.19

Portrait 3

  1. Close Silhouette Studio
  2. Power off your Silhouette machine and unplug the USB cord
  3. Click here to download the file to your computer
  4. Right-click to unzip this and then open the unzipped folder
  5. Double-click to run the "Silhouette_Firmware_Update" program
  6. Follow the instructions on your computer screen to update the firmware


Note: Some users have experienced issues with the file opening and immediately closing if this is the case please try the following
     1. Download the link above again
     2. Move the Folder to your desktop
     3. Right click and extract/ unzip to your desktop
     4. Open the unzipped folder
     5. Double-click to run the "Silhouette_Firmware_Update" program
     6. Follow the instructions on your computer screen to update the firmware

Cameo 1 Connectivity

To update your Cameo 1 firmware and resolve the connection issue:

IMPORTANT: These steps require a blank SD card and a compatible SD card reader for your computer. A basic SD card with 2GB capacity or less, is required. If you do not have these, you will need to obtain them in order to proceed with this firmware update process below.

  1. Click here to download and save the firmware file
  2. Unzip the 'cc300' folder by right-clicking and selecting 'extract all'
  3. Select a destination on your computer where you want to extract the files
  4. Save the extracted 'cc300.mhx' file onto a blank SD card
  5. NOTE: The 'cc300.mhx' file may be in an unzipped 'cc300' folder that was created when you extracted the previous folder
  6. IMPORTANT: The SD card must be blank prior to saving this file onto the card. There cannot be any other files or folders on the SD card.
  7. Power off and disconnect all cords and cables from the Cameo 1 machine
  8. Place the SD card into the Cameo 1 machine's SD reader slot
  9. Press and hold down the left and right arrow keys at the same time
  10. While holding down these buttons, plug the power cord into the Cameo 1 machine
  11. NOTE: The machine will turn on
  12. Once 'Boot Ver1.00' is displayed on the LCD, release the buttons
  13. The update sequence will start automatically. Please wait a few minutes until the LCD displays, "Write Finish."
  14. Unplug the power cord
  15. Remove the SD card
  16. Connect the Cameo 1 to the computer via USB cable
  17. Plug in the power cord
  18. Power on the machine
  19. NOTE: If this process is not successful in resolving the connection issues with your machine, or if you are unable to continue with any of the steps listed above, please retry the steps from the beginning. Unfortunately, there are no other workaround options for this issue.

Portrait 1 Connectivity

To update your Portrait 1 firmware and resolve the connection issue:

IMPORTANT: These steps must be completed on a PC computer that is either a) not running Windows 10 (or above) or b) an alternate computer that allows a successful connection.

  1. Click here to download and save the firmware file
  2. Unzip the folder by right-clicking and selecting 'extract all'
  3. Power off and disconnect all cords and cables from the Portrait 1 machine
  4. Open the unzipped folder and select the 'Silhouette_Firmware_Update' program to run it
  5. Follow the on-screen instructions to install the firmware update

NOTE: If you receive a message that you need to connect your machine during the on-screen instructions, confirm that your machine connects successfully through Silhouette Studio. You can see this in the SEND panel of the software. If connecting successfully, you can bypass this step in the on-screen instructions by holding down the CTRL key and Shift key, then clicking OK.

Using a USB Hub

We have received reports from some customers who claim they can run the USB cable from the Silhouette machine into a USB 2.0 hub device, which is then connected to the computer. This intermediary connection may in some cases resolve the connectivity issue.

NOTE: We cannot confirm or support this solution. It is only provided by way of information so you are aware of other potential options that may be available.

Disabling Firmware Updates and or Checks

Whenever a machine connects to Silhouette Studio, the software will run a check for any available firmware updates and attempt to install them. There is unfortunately no way to disable this currently.