A Silhouette account is free.
Registering gives you access to the Design Store, Library, free content with machine p, and software upgrades (where applicable).
Your one account works across SilhouetteAmerica.com, Silhouette Studio, and the Design Store.

2. How to Create an Account

Go to the Create Account link (on the website or via Silhouette Studio or the Design Store).
Fill in your name, email, and password.
Accept the Terms of Use.
Click Verify Email (see next section).

⚠️ Tip: Double-check your email entry before submitting to avoid mis-typed addresses.

3. Account Verification

After registration, you’ll receive a confirmation email.
Click the link inside to activate your account.
If not received within ~5 minutes, check your Spam / Junk folder.
If nothing appears, verify your email address for typos.
Still no email? Contact Support at support@silhouetteamerica.com with your name and email address.

4. Can You Use Your Machine or Software Without an Account?

Yes — you can run your Silhouette machine and use the Basic Edition of Silhouette Studio without an account.
However, without an account, you will miss out on:

Using the Library
Accessing free content with machine / trial content
Registering your machine for warranty
Downloading software upgrades (for paid upgrades)

5. Managing Your Account

5.1 Change Your Email / Password

Sign in, go to Account Information under My Account.
Tick the checkboxes for Email or Password to edit.
To change email: erase the old and enter new one.
To change password: input current password, then enter and confirm the new password.
You may be asked to verify again via email depending on security settings.

5.2 Reset a Forgotten Password

On the Sign In page, click “Forgot Password?”.
Enter your account email.
Complete the CAPTCHA / security prompt.
Click the reset link in the email you receive and choose a new password.

5.3 Language Preferences

Currently, the platform does not support manual language switching.
If you’re browsing in another language, use your browser’s translation tools (e.g., Chrome Translate).

5.4 Order History

Go to My Orders under My Account to see all purchases made at SilhouetteAmerica.com.

5.5 Returns

If you’ve already sent an email to support about a return, you can track your return request via My Returns (after signing in).
Some returns may require referencing your support ticket or return ID.

5.6 Address Management

In Address Book, enter your first address (will become default billing & default shipping).
You can then edit or add additional addresses as needed.
Must always have both a default billing and shipping address.

5.7 Card / Payment Methods

Accepted Payment Methods

Visa, MasterCard, Discover, American Express

Adding a Card

Click Add New Card.
Fill in card number, expiration date, security code, and cardholder name.

Updating / Deleting Cards

To update: delete the existing card and add a new one (no editing in place).
To delete: click the remove button next to the card in Stored Cards.

Pre-Authorization / Transaction Checks

A $1.00 pre-authorization may appear when adding a new card. This is temporary and not an actual charge.
If a card addition fails, check:
1. All fields are filled, including full name (first + last).
2. The expiration date and security code are correct.
3. Avoid using accented characters in names (some banks reject them).
4. If you’ve made multiple failed attempts in a short span, your account might block card additions for 24 hours—try again later.
5. Your bank may block the transaction for security reasons—please contact them for details.

Missed Payments

If a subscription payment fails:
- Pending charges will automatically retry once a valid card is saved.
- If payment is not completed within 30 days, the subscription will be paused.
- When a valid card is added after a pause, the subscription will retry payment only for the current month.

5.8 Machine Registration & Management

In Machines, you can view machines tied to your account and add a new one (e.g. via serial number).
Registering your machine is important for warranty support and tracking.

5.9 License Keys & Upgrades

Go to License Keys to:
- Enter a new license key
- View Purchased License Keys
- View Active Software Licenses bound to your account

5.10 Club Silhouette

For details about Club Silhouette, see the linked Club page from your account dashboard.

5.11 Account Management for Educators

Currently, there’s no support for shared/”classroom” accounts (i.e. one login for multiple teachers/students).
Each user or teacher must have their own account to use upgrades and licensed content.

6. Deleting Your Account

To permanently delete your account:

Email support@silhouetteamerica.com using your registered account email.
Include your full name, email address, and a statement confirming you want your account deleted (understanding all data will be erased).
The support team will confirm once deletion is processed.

⚠️ Once deleted: you will lose access to your Library, licensed content, machine registrations, and account history.

7. Common Issues / Troubleshooting Tips

Here are some suggestions to help avoid or address account / payment issues:

Issue	Cause / scenario	Suggested Fix / Note
Didn’t receive verification email	Typo in email, or spam filter	Double-check spelling, resend the email, check spam/junk folders
Cannot add card / card declined	Bank blocks, special characters, multiple failures	Try another card, contact bank, avoid accented letters, wait 24 hours if locked out
Unexpected charge or failed payment	Failed subscription, card update issue	Use a new valid card, system will retry pending charges
License / upgrade not appearing	Key not applied correctly	Confirm you entered the correct key under License Keys; re-login if needed

If the steps above don’t solve your issue, our team is happy to help at support@silhouetteamerica.com

Silhouette America Support

Creating and Managing Your Silhouette America Account Print

1. Why You Need a Silhouette Account