TABLE OF CONTENTS

Creating an Account

Click here to create a Silhouette account now. Account creation is necessary to register products and use the library, however this creation is free. 


Account Creation can also be accessed via Silhouette Studio or by opening the Silhouette Design Store. One account will work across all silhouette websites and applications.

Account Verification

After you have signed up for a Silhouette account, you will be issued an email to verify your email address. You will need to click on the link in this email in order to verify and activate your account. 


Be sure to click the link in the registration confirmation email. If you don't do this, your account won't be created, and you won't be able to use the Design Store, Library, etc. .


If you do not receive a registration confirmation email, please make sure that your email address is correct and that it has not been sent to your spam folder.

Additional Assistance

If you require additional assistance with activating your account, contact support@silhouetteamerica.com to report your Silhouette account address.

Can I Use My Machine & Software Without a Silhouette Account?

You can use your Silhouette machine and the free Basic Edition of the Silhouette Studio software program without a Silhouette account.


However, you will miss out on the following benefits

  • Content Library
  • Software Upgrades (optional purchase)
  • free-with-machine content & Trial Subscription
  • Machine/Warranty Registration

Managing Your Account

Change Your Silhouette Account Email or Password

By navigating to Account Information under My Account or clicking here and signing in you can edit your email and password. Simply click the checkboxes for the fields you wish to change. To change your email you will remove the current email from the field and replace it with the one you wish to use. To change your password input your current password and then put your new password in the next to lines. Please see the below picture for reference.

Reset a Forgotten Password

On the Sign In page click Forgot Password. The following page with ask for your email address and ask you to input the Captcha code at the bottom. Below is an example of what this may look like.

Updating Language Preferences

Currently there is no way to view Silhouette America in another language unless you are using a browser that has built in translation tools such as Google Chrome.

Order History

By clicking My Orders under My Account or clicking here and signing in you can view a history of all purchases made on SilhouetteAmerica.com

Returns

If you have reached out to support@silhouetteamerica.com about returning an item you will be able to see the history of your Return Requests by navigating to My Returns under My Account or by clicking here and signing in.

Address Management

You can manage your addresses by going to Address Book under My Account or by Clicking here and signing in. If no address has been added when you add your first address it will be used for your default Billing and Shipping addresses. You can then edit both of these addresses or add additional Addresses. Once an address has been added you will have to have at least a default billing and a default shipping address.

Card management

By navigating to Stored Cards under My Account or clicking here and signing in you can manage your connected cards

Accepted Payment Methods

Major Credit cards (Visa, MasterCard, Discover, American Express) are accepted

Managing Credit Cards

Adding A Card

By clicking Add New Card you can input the information of the card you would like to store. This will then add it to the list of Stored Cards

Updating a Card

There is currently no way to edit a card on SilhouetteAmerica.com you will have to delete the card and add a new one

Deleting A Card

Next to each card on the list you will see a remove button. Clicking this will remove it from your list of stored cards.

Pre-Authorization Charge

A pre-authorization of $1.00 may be assessed whenever a new credit card is added.

  • This does not indicate any actual charge was made to your card.
  • It is a temporary pre-authorization to confirm the validity of the credit card.

Credit Card processing Issues

Note: If you have attempted to add a card to your account too many times in a short period of time your account will block additional attempts for a 24 hour period. You will need to try again later.

Please Attempt the following if you are having issues adding or processing a card

  • Double-check your card information
    Aside from verifying all information, please check the following points that can cause credit card processing to fail:
    • Ensure all fields are completely filled out
    • Ensure that the expiration date is correct 
    • Ensure that the security code field for your card is correct
    • Ensure you have both a first name and last name present. If you only have a first initial on your card, ensure there is a space between the first initial and the last name.
    • Avoid using non-English characters (those with accent marks of any kind) as they may cause problems with processing your card information.
  • Contact your bank
    Even if you have sufficient funds, there may be a concern with the card's attempted transaction. Unfortunately, the errors we can see on our end are only basic information. Due to privacy laws, your bank will only work with you directly to provide detailed information as to why this error is being encountered.

  • Update your currency
    If you are outside of the US and are being charged in an alternate currency, update your currency to US Dollars. There may be a concern with how your bank is allowing the charge to go through on a foreign site in your currency.

  • Use an alternate credit card
    If all else fails, you may need to use an alternate credit card to successfully process your purchase.

Missed Payments Handling

If you have any missed payments (e.g., from previous subscription payments), they will be automatically charged once the new or updated card is successfully saved.

Machine Management

By navigating to Machines under My Account or clicking here and signing in, you can see a list of all machines that have been added to your account as well as add new machines.

License Keys

Going to License Keys under My Account or clicking here and signing in will allow you to manage your License Keys. You can apply a license key code to your account which will allow you to apply that within your software. Below that section you will be able to see Purchased License Keys and My Software Licenses.

Club Silhouette

For information on Club Silhouette please click here

Account Management for Educators

Silhouette does not currently support shared classroom-type accounts that multiple persons can access to share upgrades and content.

Terms of Use

Click here to review the Terms of Use for creating and maintaining a Silhouette account.