Creating an Account

Click here to create a Silhouette account now. Account creation is necessary to register products and use the library, however this creation is free. 


Account Creation can also be accessed via SilhouetteAmerica.com or by opening the Silhouette Studio. One account will work across all silhouette websites and applications.

Account Verification

After you have signed up for a Silhouette account, you will be issued an email to verify your email address. You will need to click on the link in this email in order to verify and activate your account. 


Be sure to click the link in the registration confirmation email. If you don't do this, your account won't be created, and you won't be able to use the Design Store, Library, etc. .


If you do not receive a registration confirmation email, please make sure that your email address is correct and that it has not been sent to your spam folder.

Additional Assistance

If you require additional assistance with activating your account, contact support@silhouetteamerica.com to report your Silhouette account address.

Can I Use Silhouette Design Store Without a Silhouette Account?

You cannot use the Silhouette Design store to make purchases without a Silhouette account.


A Silhouette Account also provides the following benefits

  • Content Library
  • Software Upgrades (optional purchase)
  • free-with-machine content & Trial Subscription
  • Machine/Warranty Registration

Managing Your Account

Change Your Silhouette Account Email or Password

By navigating to Account Information under My Account or clicking here and signing in you can edit your email and password. Simply click the checkboxes for the fields you wish to change. To change your email you will remove the current email from the field and replace it with the one you wish to use. To change your password input your current password and then put your new password in the next to lines. Please see the below picture for reference.

Reset a Forgotten Password

On the Sign In page click Forgot Password. The following page with ask for your email address and ask you to input the Captcha code at the bottom. Below is an example of what this may look like.

Updating Language Preferences

The Silhouette Design Store offers the following language options:

  • English
  • Spanish
  • French
  • Portuguese
  • German
  • Russian
  • Japanese
  • Chinese (Simplified)
  • Korean

Currency Preferences

The Silhouette Design Store offers the following currency options:

  • AUD
  • BRL
  • GBP
  • CAD
  • EUR
  • JPY
  • MXN
  • ZAR
  • USD

Order History

By clicking My Orders under My Account or clicking here and signing in you can view a history of all purchases made on the Silhouette Design Store.

If you have made a Credit Boost purchase, you can find a copy of your purchase on the 'Orders' tab on your Silhouette account (while in the Silhouette Design Store).

Note: Credit Boost Purchases are displayed as 'Disc-XX'

Subscriptions

You can view you subscription history, payments and Credits Received from subscriptions by navigating to Subscriptions under My Account or by clicking here and signing in.

Address Management

You can manage your addresses by going to Address Book under My Account or by Clicking here and signing in. If no address has been added when you add your first address it will be used for your default Billing address. You can then edit this address or add additional Addresses. Once an address has been added must have at least a default billing address.

Card management

For more information on Purchases and Subscriptions from the Silhouette Design Store click here

By navigating to Stored Cards under My Account or clicking here and signing in you can manage your connected cards

Accepted Payment Methods

  • Major Credit cards (Visa, MasterCard, Discover, American Express) are accepted
  • PayPal
  • Amazon Pay
  • Download Cards/ Credits

Managing Credit Cards

Adding A Card

By clicking Add New Card you can input the information of the card you would like to store. This will then add it to the list of Stored Cards

Updating a Card

There is currently no way to edit a card on the Silhouette Design Store you will have to delete the card and add a new one

Deleting A Card

Next to each card on the list you will see a remove button. Clicking this will remove it from your list of stored cards.

Pre-Authorization Charge

A pre-authorization of $1.00 may be assessed whenever a new credit card is added.

  • This does not indicate any actual charge was made to your card.
  • It is a temporary pre-authorization to confirm the validity of the credit card.

Credit Card processing Issues

Note: If you have attempted to add a card to your account too many times in a short period of time your account will block additional attempts for a 24 hour period. You will need to try again later.

Please Attempt the following if you are having issues adding or processing a card

  • Double-check your card information
    Aside from verifying all information, please check the following points that can cause credit card processing to fail:
    • Ensure all fields are completely filled out
    • Ensure that the expiration date is correct 
    • Ensure that the security code field for your card is correct
    • Ensure you have both a first name and last name present. If you only have a first initial on your card, ensure there is a space between the first initial and the last name.
    • Avoid using non-English characters (those with accent marks of any kind) as they may cause problems with processing your card information.
  • Contact your bank
    Even if you have sufficient funds, there may be a concern with the card's attempted transaction. Unfortunately, the errors we can see on our end are only basic information. Due to privacy laws, your bank will only work with you directly to provide detailed information as to why this error is being encountered.

  • Update your currency
    If you are outside of the US and are being charged in an alternate currency, update your currency to US Dollars. There may be a concern with how your bank is allowing the charge to go through on a foreign site in your currency.

  • Use an alternate credit card
    If all else fails, you may need to use an alternate credit card to successfully process your purchase.

Missed Payments Handling

If you have any missed payments (e.g., from previous subscription payments), they will be automatically charged once the new or updated card is successfully saved.

Wishlist

By navigating to Wishlist under My Account or clicking here and signing in, you can see a list of all designs that have been added to your Wishlist.

License Keys

Going to License Keys under My Account or clicking here and signing in will allow you to manage your License Keys. You can apply a license key code to your account which will allow you to apply that within your software. Below that section you will be able to see Purchased License Keys and My Software Licenses.


Redeem A Code

To redeem a Download Card, Starter Kit code or other Digital Content code navigate to the Redeem A Code page under My Account or click here and sign in and input your 16 digit code

Downloads

To view a library of designs purchased from the Design Store you can navigate to Downloads under My Account or click here and Sign in

Notifications

To view notifications for the Silhouette Design Store go to Notifications under My Account or click here and sign in.

Reward Points

The Silhouette Design Store Rewards Program ended on February 15th, 2024. 


•    Points and badges will no longer be earned or accrued.

•    A record of earned badges will no longer be accessible.

 

Unredeemed points will still be available to be redeemed for a temporary period of one year.


Reward points can now only be used on Designs for which the artist is Silhouette. The below link will sort the designs that are able to be purchased with reward points. https://www.silhouettedesignstore.com/marketplace/seller/profile/shop/silhouette/


To apply the rewards points, once you have added a design that is eligible to be used with points , Go to the checkout page and at the left of the order summary there is a box to enter the exact amount of your eligible purchase.  Then click apply rewards points. This will update the car total and you can then proceed to Checkout.

NOTE: If proceed to checkout is greyed out, ensure that you have a saved default billing address in your account, and if so resave it and this should resolve the issue


Example your design in the cart is .99 cents you first enter 99 in the rewards points, then click apply reward points.


The credits will no longer be able to be redeemed after February 15th, 2025.

Account Management for Educators

Silhouette does not currently support shared classroom-type accounts that multiple persons can access to share upgrades and content.