Order from SilhouetteAmerica.com

If you would like to request a return of your order, or an item from your order, that was placed from SilhouetteAmerica.com within 30 days of purchase, please contact support@silhouetteamerica.com to provide the following information:

  • Order number
  • Email address used to place the order
  • Confirmation of the product status as unused
    NOTE: Except in DOA machine cases or other support-verified cases (i.e. product manufacturing defect, damage caused during shipping transit) Silhouette does not provide refunds for used products.

Unauthorized returns not accompanied by a Return Authorization Number are not accepted and will be returned to you. You will need to contact Silhouette first in order to set up any expected return.

Order from Authorized Seller

If a product is purchased through one of our Authorized Sellers, and Silhouette America is not the original point of purchase, you will need to inquire with the retailer for details on their specific return policy for the purpose of a refund, credit, or exchange. 

Silhouette is unable to provide monetary credits or exchanges for products purchased through Authorized Retailers.