Order from SilhouetteAmerica.com
Silhouette is only able to provide refunds for unopened/unused products sold directly through our website SilhouetteAmerica.com within 30 days of purchase.
We do not otherwise offer refunds or returns on products. Unauthorized returns not accompanied by a Return Authorization Number are not accepted. You will need to contact us first in order to set up any expected return.
Order from Authorized Seller
If product is purchased through one of our Authorized Sellers, and Silhouette America is not the original point of purchase, you will need to inquire with the retailer in question for details on their specific return policy for the purpose of a refund, credit, or exchange. We are unable to provide monetary credits or exchanges for products purchased through Authorized Retailers.
Product Support
Regardless of where your Silhouette product may have been purchased, we are always happy to provide support, including providing troubleshooting for proper product use, or providing options to repair, replace, or exchange faulty products that are under warranty.