If you are unable to select your credit card when trying to purchase a license key upgrade from SilhouetteAmerica.com:

  • Attempt your purchase from a different web browser (i.e. if using 'Microsoft Edge', try using 'Google Chrome' instead)
  • Attempt your purchase on a desktop or laptop computer instead (if trying to purchase from a mobile device)
  • Attempt your purchase from a browser that is in private or incognito mode (right-click your browser icon to locate this option)

Additional Help


If the above suggestions do not resolve your concern, contact support@silhouetteamerica.com with the following information for assistance in making the desired purchase:

  • Your full name
  • Your Silhouette account email address
  • The software upgrade version you'd like to purchase
  • The last 4 digits of the credit card on your account you'd like to use


We can then process your intended purchase made for you, and follow up to confirm the steps to access your new upgrade.