Upon startup, the Cameo's blade carriage will orient itself into a starting position. When performed properly, the startup process is very fast.


However, if the carriage moves slowly when powered on and does not return to the starting point (but rather goes more toward the center), this may indicate an issue with the machine's connection, or it may be an issue with a part in the machine called the crash stopper. 

Connection Issue


To confirm this issue is not related to a communication error with your computer:

  1. Power off the Cameo
  2. Unplug the USB cord from the machine
  3. Power on the Cameo


If this action resolves the concern, then you may have another device that is causing a communication conflict. In this case, you will need to find and resolve any USB port conflicts with other devices.

Crash Stopper Issue


The 'Crash Stopper' is an internal part that helps the carriage know where it is positioned. If this part is damaged, then your machine would need to be repaired in order to correct this concern.


If such is the case, contact support@silhouetteamerica.com to provide:

  • Your full name
  • Your Silhouette account email address
  • Your machine's serial number
  • A video showing the issue