Checking for Packing Tape
Note: If all packing tape is not removed you may experience, tape crinkling, grinding, or other unusual noises. Rest assured that damage was not likely experienced. You can simply remove any tape that is still present and power the Silhouette machine back on.
- Lift the machine lid
- Look for and remove any blue packing tape that is found particularly any connecting the motor to the side of the unit
Checking the Blade Carriage
The machine noise can also be louder if the machine carriage is either off track or the plastic cover is not securely fastened.
- Power the machine off
- Manually push the motor all the way to the left of the machine then all the way to the right to confirm the blade carriage moves smoothly (If it is not moving smoothly please click here for further information
- Turn the Machine back on (Once turned on the motor will travel back to the starting position)
- Check the Cover on the machine carriage by pushing down and back (If it has dislodged you may hear or feel it click into place
Continued Noise
The silhouette may continue to be louder under the following conditions:
- The Speed setting is low
- The Silhouette machine is on a hard surface
Note: You may be able to place a gel surface material (i.e. a mousepad) under the machines feet. This should reduce the noise of operation
Additional Assistance
If you still experience concern about the noise(s) you hear from your machine, you are welcome to email support@silhouetteamerica.com. Please provide a short video showcasing the noise you are concerned about so that we can review and assist you.