TABLE OF CONTENTS

Silhouette Studio Displaying Black Screen (PC)

If the Silhouette Studio program is displaying a black screen instead of the expected view of the software program, this may indicate an issue with the graphics card handling of the application.

Updating OpenGL Settings


To resolve this issue:


  1. Open Silhouette Studio
    NOTE: Ensure you are running the latest software update
  2. Go to the Edit menu
  3. Select Preferences
  4. Select Advanced
  5. Go to OpenGL Configure
  6. Select the first option listed
  7. Click Apply
  8. Exit and re-open Silhouette Studio
  9. If there is no change, repeat steps 1-7 but chose the next available option

Silhouette Studio Display Blurry (Mac)

If the Silhouette Studio program appears blurry on your Mac computer or laptop, this issue likely indicates a conflict with the retina display on your Mac. The resolution of the software may be set higher than it is currently capable of displaying. 

Updating Retina Display

To fix this issue:

  1. Close Silhouette Studio
  2. Open the Finder
  3. Go to the Go menu
  4. Select Applications
  5. Click on Silhouette Studio
  6. Choose 'Get info'
  7. Place a checkmark next to 'Open in Low Resolution'
    NOTE: This option may not exist with newer macOS versions.
  8. Close the window
  9. Open Silhouette Studio

Alternate Update Option


If you are unable to perform the steps above, you can alternately do the following:

  1. Click on the Apple menu
  2. Select System Preferences
  3. Select Displays > Display
  4. Select 'Default for display'
    NOTE: If you have your display set to scaled, you'll want to select 'Default' or 'More space'
  5. Close the Display window after making your selection
  6. Press Command + Space on your keyboard
  7. Type "Terminal"
  8. Double-click on the Terminal app to open it
  9. Paste the following command into the Terminal app:
    defaults -currentHost write -g AppleFontSmoothing -int 0
  10. Press enter to execute the command
  11. Restart your computer

NOTE: We are still working to resolve this issue in future updated software versions. Continue to update your software as newer versions become available.

Lines Difficult to See on Computer Screen

Lines in Silhouette Studio may be difficult to see on some computers. Lines can be adjusted for easier viewing.

Adjusting Line Thickness


You can thicken your lines as you create new text or draw new lines. The line thickness setting in this instance is only for on-screen display purposes. It does not impact the actual cut-line performance.


To adjust the line thickness:


  1. Open Silhouette Studio
  2. Adjust the line thickness setting to a higher setting (i.e. 2)
  3. Continue to draw and create text


Adjusting the line thickness setting will impact:
  • Newly drawn objects
  • Newly created text
  • Any selected designs


NOTE: This default setting will not impact designs opened into the software or from the library, since these lines have already been created with specified characteristics, including the line thickness. You can use the above effect on pre-existing designs by selecting the object and then updating the line thickness setting.

Adjusting Default Line Color


You can adjust the default line color between red or black. 

To update this setting:

  1. Open Silhouette Studio
  2. Go to Edit > Preferences > Defaults
  3. Select your desired line color (black and red are the only current options)
  4. Click on Apply
  5. Click on OK

Design Can't Be Dragged Smoothly (Object Placement Snapping)

If an image is being dragged across the workspace in Silhouette Studio or being re-sized and is 'jumping' from place to place, rather than being moved or re-sized smoothly, this typically indicates that the 'Snap to Grid' and/or 'Snap to Guides' option is enabled (even if the Grid or Guides are not displayed).

Disable 'Snap To' Options


To resolve the concern:


  1. Open Silhouette Studio
  2. Go View > Grid Options
  3. Uncheck the 'Snap to Grid' and 'Snap to Guides' check-boxes

Text/Object Placement Not Where Clicked/Selected (Mac)

If you click to place text or a design object, and the text or object appears in a completely different location from where you clicked to place it, this is typically due to a resolution mismatch with your monitors. Interacting with (including opening) Silhouette Studio on an external monitor connected to a Mac when you have two different types of resolutions on your monitors will cause the software to become unusable.


If you have a MacBook Pro with a built-in monitor and also have an additional external monitor, you will need to either: 


  1. Only use Silhouette Studio with the built-in monitor
  2. Change the resolution on your monitors to ensure they are using the same type of resolution (both 'Retina' resolutions OR both 'Standard' resolutions)


If needed, you can use an app called 'EasyRes' from the App Store to help make sure your monitors are set up properly.


Design Area Truncated

If you open Silhouette Studio and find that you cannot adjust your Design Area to use the full area on your screen, you can adjust your Windows display 'Scale and layout' settings to correct this.


See the following Microsoft article for steps on how to do this: 

https://support.microsoft.com/en-us/windows/view-display-settings-in-windows-37f0e05e-98a9-474c-317a-e85422daa8bb


You can adjust the settings to a new setting, save it, and then go back to the original setting you like. It is only important that you make a change to the scale settings.


Placement on Screen Doesn't Match Actual Result (Cameo Plus/Pro)

The cut border for the Cameo Plus and Pro models will change positioning based on the defined material size. 


You will need to define the exact size of the actual material size you're using in the software to resolve this concern. Once defined properly, you can proceed to load the material where it shows it should be loaded on the screen.

Can't Set Full Cutting Area for Cameo Pro

If you are experiencing issues with this please ensure you have updated to the latest version of Silhouette Studio