Loading Sensor Issue
The Cameo 4 includes a Loading Sensor. This small sensor appears as a small hole located in front of the left-hand roller.
This sensor allows the machine to detect when materials are being loaded.
How to Reset the Loading Sensor
If your Cameo 4 Loading Sensor is not properly detecting the presence of materials and pulling them into the machine when the load button is pressed, you can perform the following steps to reset it:
- Download and install the latest version of Silhouette Studio
- Open Silhouette Studio
- Go to the SEND panel
- Right-click on the connected machine icon
- Ensure that the "Enable Media Sensor" option is checked
NOTE: If 'Enable Media Sensor' was already checked, uncheck and then re-check it.
If 'Enable Media Sensor' is not present, this likely indicates you have not yet installed the latest version of Silhouette Studio.
Loading Arrow Flashing
About the Auto-Loading Feature
The Cameo 4 includes an auto-loading feature. When the loading arrow on the Cameo 4 model is flashing, this indicates that the machine is waiting for you to load your cutting mat or material into the machine.
To use the auto-loading feature:
- Power on the Cameo
- Press and hold the loading arrow for 3 seconds
NOTE: The loading arrow will begin to flash - Hold your cutting mat or material up against the roller bar
Your cutting mat or material will then be pulled into the machine and the arrow will stop flashing. You can then proceed to send your job when ready.
Disabling the Media Sensor
If the loading buttons continue to flash despite attempting to load your material or are inaccessible after powering on your Cameo 4, or if you just want to disable the auto-loading feature, please do the following:
NOTICE TO MAC USERS: The suggested firmware update to correct the Cameo 4 button flashing issue is not currently compatible with macOS Monterey. You may need to perform this action on another computer device if you are on macOS Monterey.
- Download and install the latest version of Silhouette Studio
- Open Silhouette Studio
- Go to the SEND panel
- Right-click on the connected machine icon
- Uncheck the 'Enable Media Sensor' option
- Power off the Silhouette cutting machine
- Check the loading sensor and clear any debris or obstructions
NOTE: The Loading Sensor is the small hole directly in front of the left-hand pinch roller - Disconnect the USB cable from both the Silhouette cutting machine and the computer
- Disconnect the power cable from the Silhouette cutting machine
- Firmly plug in and power on the Silhouette cutting machine after a minute of being unplugged
- Firmly connect the USB cable directly to the machine AND directly to the computer (bypassing any USB hubs)
NOTE: All connections should be made using Silhouette cables. Other cables are not guaranteed to be compatible with the Silhouette cutting machines
If this corrected the issue, turn the media sensor back on as follows:
- Open Silhouette Studio
- Go to the SEND panel
- Right-click on the connected machine icon
- Ensure that the 'Enable Media Sensor' option is checked
Additional Troubleshooting
If the buttons are still flashing after going through the above steps, please do the following:
- Close Silhouette Studio
- Click here to download a firmware downgrade
- Run the firmware installation program and follow the on-screen instructions
- Download and install Silhouette Studio Version 4.3.370
High Pitch Noise
If you are hearing a high-pitch noise being emitted from your Cameo 4 model, please rest assured that the sound you are hearing does not indicate a defect with the machine itself. This issue can be resolved by performing a firmware update.
Updating Firmware
To correct this issue:
- Go to https://www.silhouetteamerica.com/software/ss
- Click on "Download"
- Proceed to install the update
- Open Silhouette Studio
- Go to the SEND panel
- Connect your cutting machine to your computer via USB cable
NOTE: An 'Update Now' option will be displayed
- Click 'Update Now' to initiate the firmware update
Do not disconnect or turn off your machine while updating. The software will say "Ready" when the update is complete. Once completed, you can power off your machine and then back on.