Adding/Updating Cards

You can add or update a credit card on your account by following these steps:

  1. Log into your Silhouette Account.
  2. Select Subscription  from the left-hand menu.
  3. Click on Manage next to the subscription you want to update.
  4. Choose or add the new card. Select it and then click Save.
  5. If successful, you will receive a change confirmation after saving.

Pre-Authorization Charge

A pre-authorization of $1.00 may be assessed whenever a new credit card is added or updated.

  • This does not indicate any actual charge was made to your card.
  • It is a temporary pre-authorization to confirm the validity of the credit card.

Credit Card Processing Issues

If your credit card update or addition fails, please ensure the following:

  • All fields are completely filled out.
  • The expiration date is correct.
  • The security code (CVV) is correct.
  • You have both a first name and last name entered. If you only have a first initial, make sure there is a space between the initial and last name.
  • Avoid using non-English characters (such as accent marks), as they may cause issues with processing your card information.
  • If you’ve previously updated your card information, try reverting to the original address for the card.

Missed Payments Handling

If you have any missed payments (e.g., from previous subscription payments), they will be automatically charged once the new or updated card is successfully saved.

Updating Cards for Memberships & Subscriptions

You are not able to delete cards assigned to Silhouette Design Store subscriptions or Club Silhouette membership monthly payments. However, you can update the credit card assignment for these services as follows:

To update the card associated with your Silhouette Design Store subscription:

  1. Add a new credit card to your account.
  2. SignIn at the silhouettedesignstore.com
  3. Click on Subscriptions on the left side of the page, then click Manage next to the subscription you want to update.
  4. After confirming the card you want to use, click Save.

To update the card associated with your Club Silhouette membership:

  1. Add a new credit card to your account and save it.
  2. Sign in to your account at silhouetteamerica.com and click on Club Silhouette on the left to manage it.
  3. Choose or add the card you want to use and click Save.