If the loading buttons continue to flash and are inaccessible after powering on your Cameo 4, please do the following:

NOTICE TO MAC USERS: The suggested firmware update to correct the Cameo 4 button flashing issue is not currently compatible with macOS Monterey. You may need to perform this action on another computer device if you are on macOS Monterey.

Troubleshooting Steps

  1. Download and install the latest version of Silhouette Studio
  2. Open Silhouette Studio
  3. Go to the SEND panel
  4. Right-click on the connected machine icon
  5. Uncheck the 'Enable Media Sensor' option
  6. Power off the Silhouette cutting machine
  7. Check the loading sensor and clear any debris or obstructions
    NOTE: The Loading Sensor is the small hole directly in front of the left-hand pinch roller 
  8. Disconnect the USB cable from both the Silhouette cutting machine and the computer
  9. Disconnect the power cable from the Silhouette cutting machine
  10. Firmly plug in and power on the Silhouette cutting machine after a minute of being unplugged
  11. Firmly connect the USB cable directly to the machine AND directly to the computer (bypassing any USB hubs)
    NOTE: All connections should be made using Silhouette cables. Other cables are not guaranteed to be compatible with the Silhouette cutting machines

If this corrected the issue, turn the media sensor back on as follows:

  1. Open Silhouette Studio
  2. Go to the SEND panel
  3. Right-click on the connected machine icon
  4. Ensure that the 'Enable Media Sensor' option is checked

Additonal Troubleshooting

If the buttons are still flashing after going through the above steps, please do the following:

  1. Close Silhouette Studio
  2. Click here to download a firmware downgrade 
  3. Run the firmware installation program and follow the on-screen instructions
  4. Download and install Silhouette Studio Version 4.3.370