If your Cameo 3 firmware is bricked, please perform the following steps.
Re-send Firmware Update
- Unplug the power cord from the machine
- Hold the power button down and then plug the power cable back in
- Continue to hold down the power button until the LCD screen turns light blue
- Download and launch the latest firmware version update
- Once you see the window “Please connect the Cameo and power it on”, press [Ctrl]+[Shift] on your keyboard and then click the "OK" option on the screen as these keyboard buttons are being held down
This action will re-send the firmware update to the Cameo 3 and should resolve the concern.
Additional Troubleshooting
If continued concerns are encountered, you will need to manually re-update the machine's firmware by doing the following:
- Download the following zip files:
- Unzip these files to your desktop
- Open the send2cutter folder
This file contains the following:- InstallDriver.exe (installs a driver to allow manual sending of firmware updates)
- send2cutter.exe (program to send manual updates)
- Run the InstallDriver.exe program by double-clicking the file
- Follow any on screen prompts to allow the program and proceed
- Once finished, hold down power button on Cameo and plug in power adapter into the Cameo. You will need to hold down power button until a light blue screen is shown.
- Run the send2cutter.exe application
- Ensure Output field is set to Cameo 3 (or may read as “Cameo 2” -- just ensure that the Cameo 3 is the only connected Silhouette machine to the computer and it will display the correct option according to what it finds)
- Select All Files under "Files of Type" field
- Navigate to where you have saved the Cameo3EXT_V170.bin file select it. This should be in the CAMEO3_FWUP_W_V170 folder on your desktop where you saved it
- Press the Send button
⏰ NOTE: Update process takes up to 10 minutes - Once LCD on Cameo 3 displays dark blue, the process is completed
- Unplug the power cord from the Cameo
- Repeat steps 7 - 14 substituting Cameo3_V170.bin (should be in the CameoFirmwareUpdateV170 folder) on step 11
⏰ NOTE: Update process goes much quicker
Once all steps are completed, you will need to uninstall the driver as follows:
- Go to your Control Panel
- Click Add/Remove Programs or Uninstall A Program
- Find and select Windows Driver Package - Silhouette USB Cutter
- Click Uninstall or Remove