Silhouette America Support

If your Cameo 2 firmware is bricked, please perform the following steps.

Troubleshooting 

1. Download the following files:
   • https://dl.silhcdn.com/02e08d52e6d875dc - CameoFirmwareUpdateV160-with_send 
   • https://www.silhcdn.com/m/s/CameoFirmwareUpdateV160.zip - CameoFirmwareUpdateV160
2. Unzip these files to your desktop
3. Open the CameoFirmwareUpdateV160-with_send file
   This file contains the following:
   ⚠ NOTICE: While there are other files and folders, you will only be working with the 'send2cutter' folderwhich contains the following:
   • send2cutter.exe (program to send manual updates)
   • InstallDriver.exe (installs a driver to allow manual sending of firmware updates)
4. Run the InstallDriver.exe program by double-clicking the file
5. Follow any on screen prompts to allow the program and proceed 
6. Once finished, hold down power button on Cameo and plug the power adapter into to the Cameo. You will need to hold down power button until a light blue screen is shown.
7. Run send2cutter.exe application
8. Ensure Output field is set to Cameo 2 
9. Select All Files under "Files of Type" field
10. Using the Look in drop-down, navigate to where the CameoFirmwareUpdateV160 has been saved
11. Select the Cameo2EXT_V160.bin file
12. Press the Send button.
    ⏰ NOTE: This update process may take up to approximately 10 minutes
13. Once LCD on Cameo 2 displays dark blue, the process is completed
14. Unplug the power cord from the Cameo
15. Repeat steps 6 - 14 substituting Cameo2_V160.bin on step 11
    ⏰ NOTE: This update process should go much quicker

Once all steps are completed, you will need to uninstall the driver as follows:

1. Go to your Control Panel
2. Click Add/Remove Programs or Uninstall A Program
3. Find and select Windows Driver Package - Silhouette USB Cutter
4. Click Uninstall or Remove