If you are prompted for a license key code to upgrade the software to a higher edition, but cannot locate your previously purchased license key code, please review the information below to recover your upgrade purchase.

Purchased Directly from Silhouette

If you purchased your license key directly from SilhouetteAmerica.com, you should be able to locate your license key as follows.

NOTE: If you have multiple Silhouette accounts, you will need to access the account where your license key was originally applied.

  1. Go to your Silhouette account
  2. Sign in, if prompted
  3. Scroll down to the 'My License Keys' section

Purchased from Authorized Retailer

If your license key was purchased from somewhere other than SilhouetteAmerica.com, you will need to contact the original website or retailer for further assistance. They typically should have a record of your purchase and license key code.

Have Not Purchased Yet

If you have not actually purchased a license key already, you can purchase an upgrade from SilhouetteAmerica.com now. This will automatically apply the upgrade to your account upon purchase.

Additional Help

If you have already purchased a license key but still require assistance locating or applying your license key code to your account, contact support@silhouetteamerica.com with the following information:

  • License key code, if available
  • Alternate account email address where you may have applied this license key code previously
  • Proof of purchase of the license key