Here are steps to manually clear your Silhouette Studio preference folder.

IMPORTANT: This procedure will remove all user generated cut settings (custom materials settings, updated material settings), as well as any adjustments you have selected in your 'Preferences' settings. 


If possible, you may want to take note of any custom settings or preferences so you can re-create or re-select them after this procedure is completed. 

Mac

  1. Close Silhouette Studio
  2. Open the Finder
  3. Press [Cmd]+[Shift]+G
  4. Type in ~/Library/Preferences
  5. Press Return
  6. Delete the Folder com.aspexsoftware.Silhouette_Studio 
    NOTE: If your Preferences folder is hidden, you can unhide it
  7. Empty the Trash
  8. Re-open Silhouette Studio
    NOTE: Make sure you are running the latest software version available

PC/Windows


  1. Close Silhouette Studio
  2. Press [Windows]+R on your keyboard simultaneously
  3. In Run window type %appdata%
  4. Press Enter
  5. Delete the Folder com.aspexsoftware.Silhouette_Studio
    NOTE: If your Preferences folder is hidden, you can unhide it
  6. Empty the Recycle Bin
  7. Re-open Silhouette Studio
    NOTE: Make sure you are running the latest software version available