If you have purchased a font from the Silhouette Design Store that shows up in your software Library, BUT which cannot be opened, this can indicate that the font was not properly installed.


NOTE: Only fonts from the Silhouette Design Store will be found in your Library. All other fonts obtained from other sources will only be listed in the Text Style tool, or as an option in the font style drop-down list as you are using the Font tool.

Installing Font


Though not typically necessary, if your computer did not properly install the font upon purchase:


  1. Open Silhouette Studio
    NOTE: Make sure you are running the latest software version update 
  2. Go to the Library
  3. Go to the Fonts folder
  4. Right-click on the font name
  5. Select the Install option
  6. Close Silhouette Studio
  7. Click OK on the prompt to Install Fonts
  8. Re-open the Silhouette Studio

Updating Permissions


If you are still unable to open the font after following the instructions above, Silhouette Studio may be experiencing a permission error with the font in question.


To resolve permission errors:


PC


  1. Close Silhouette Studio
  2. Press the Windows key and R key simultaneously
  3. Type in %programfiles(x86)%
  4. Press Enter
  5. Right-click on the 'Silhouette America' folder
    NOTE: If a 'Silhouette America' folder is not present, right click on 'Silhouette Studio' folder
  6. Select the 'Properties' option
  7. Select the 'Security' tab
  8. Select the 'Advanced' button
  9. (If Present) Select the 'Change Permissions' button and provide authorization
  10. Check the box entitled 'Replace all child object permission entries with inheritable permission entries from this object'
  11. Select 'Yes' on the Windows Security pop-up
  12. Select 'Okay'
  13. Open Silhouette Studio
  14. Locate your font


Mac


  1. Close Silhouette Studio
  2. Open the Finder
  3. Press CMD+SHIFT+G
  4. Type in /library
  5. Press GO
  6. Right-click (CTRL+Click) on the FONTS folder
  7. Select GET INFO from the drop-down menu
  8. Scroll to the bottom of the Get Info window
  9. Select the LOCK at the bottom of the Get Info window
  10. If requested, enter the computer administrative user name and password
  11. Select the + near bottom of the Sharing & Permissions section
  12. Select your User Name
  13. Click on the SELECT button
  14. Change the permissions associated with your newly added user to 'READ AND WRITE'
  15. Select the LOCK at the bottom of the 'Get Info' window
  16. Re-open Silhouette Studio