When online and connected, the Silhouette Studio library is automatically synced to download any purchases you've made from the Silhouette Design Store or content you've synced in Silhouette Studio from a different computer. 


In some cases, the library may encounter syncing errors where your content is not being downloaded or updated properly. This can be caused by a few different issues including:


  • The Library is unintentionally set to work offline
  • The sync got interrupted but looks like it's still trying to sync forever
  • There is a disconnect between our servers and the software

Check Sync Status


The library content sync status is found in the bottom left-hand corner of the library.


Library sync statuses include the following:


1. Offline

2. Syncing

3. Error

4. Synced


If the status indicates that it is working offline, you can toggle it to go back online to continue syncing.

Syncing Won't Stop


If the syncing action continues spinning and does not stop, this likely indicates an inability to properly sync with the Silhouette Cloud system where your content is stored.


NOTE: While the steps below may have already been performed previously, this issue is usually resolved by removing the user account from the library and re-adding it.

 

To resolve this error:


  1. Open Silhouette Studio
  2. Go to the Library
  3. Click on your username in the library
  4. Click on the red 'X' next to your account address

    NOTE: This action will remove all account content from your library. You may wish to back up any custom user-created content you may have saved directly into the software if you have not already created backup copies.

  5. Exit and re-open Silhouette Studio
    NOTE: If you only had one account added, you may be prompted immediately to add a new library user. You can click on the 'X' in the upper right-hand corner of the software to exit this prompt.

  6. Go to the Library
  7. Sign into your Silhouette account
    • If prompted with a 'Welcome' message, click 'Continue' until you are prompted to 'Sign In'. Then sign in to your account and wait for the sync action to be completed.
    • If you are not prompted, click on 'Hello, Username' in the upper left-hand corner of the Library, and select 'Add User'. Then sign in to your account and wait for the sync action to be completed. 


If the issue persists:


  1. Close Silhouette Studio
  2. Go to the 'Recover' section of your Silhouette account
  3. Sign in, if prompted
  4. Scroll down and select 'Reset Cloud Library Sync'
  5. Repeat the original steps to remove and re-add your account to the software library