You can check the following if your cutting mat is drifting during operation where the rollers appear to lose grip on the mat.

Proper Loading Review

Since this issue most always indicates that the cutting mat was not loaded properly, we recommend to first review information on proper loading techniques.

Check the Positioning

Ensure that both of the white pinch rollers are gripping the cutting mat evenly and firmly prior to sending the job. 

Check the Roller Lock Lever

Ensure that the roller's Lock Lever is in the 'Locked' position so that the rollers are pressed down properly to grip the cutting mat on both sides.

Test the Material Track

Use the Test Cut or Feed arrows to run your cutting mat in and out of the Silhouette machine prior to the cut job as follows:

  1. Load your mat into the machine
  2. Prior to sending the cut job, use the blade position arrows (on the machine or in Silhouette Studio's SEND panel) to feed the mat into the machine
  3. Hold down the UP arrow so your mat rolls into the machine for about the length of your intended job
    NOTE: This makes sure the mat can pass through the machine properly without falling off track
  4. Once you reach the end of your desired length, use the DOWN arrow to feed the mat back to the starting point
    IMPORTANT: Do NOT unload your mat
  5. Proceed to cut your job