Silhouette America Support

If your cut lines are not crisp and properly aligned, this could be the result of one or more of the following: The blade is not swiveling properly  T...

If there are concerns with the proper alignment during a secondary cutting pass when using the Passes feature, this usually indicates that the material is s...

You can check the following if your cutting mat is drifting during operation where the rollers appear to lose grip on the mat. Proper Loading Review S...

If your job starts to cut at the top of the mat instead of on the material where you were expecting, this typically indicates a concern with the document se...

Rolled materials may bunch during the loading process, especially if the material is curling downward. This can be especially difficult with wider rolls of ...

You can check the following if your rollers are not engaging to grip your mat/material during the loading process. Check Lock Lever (Cameo only) Make ...

You can check the following if your material is drifting during the operation where the rollers appear to lose grip on the material. Check the Material C...

If the blade is not moving up and down (lowering and lifting) during the cutting process, please check the following. Check Connection Ensure that the or...

If the blade carriage gets stuck during the cutting process, it can cause loud grinding or tapping noises. It can also throw off the cutting alignment.  G...

The machine's roller bar may encounter concerns with turning. This is usually accompanied by loud noise when the machine is attempting to operate.  Thi...