Though reinstalling the software can sometimes patch up potential conflicts, some situations may require you to completely remove the application and all system folders to start over from scratch. This is referred to as a "clean installation".

CAUTION: The steps below will erase all library content, custom material settings, and any other default preferences you may have adjusted. After following these steps, you will be on an entirely clean version of the software that is no longer tied to any previous action taken on the computer in question.

Backing Up Content

Prior to following the steps below, if you need to back up any files you have saved in the software library, you can do one of the following:

Performing Clean Install

Once you are ready, follow the instructions below:

Removing the Application:
  1. Restart the computer
  2. Press [Windows]+R on the keyboard simultaneously 
  3. In the Run window type: control panel
  4. Press Enter
  5. Select the option for Programs > Programs and Features
  6. Select Silhouette Studio
  7. Select the option to Uninstall
Removing System Folders:
  1. Press [Windows]+R on the keyboard simultaneously
  2. In the Run window type: %programdata%
  3. Press Enter
  4. Delete the folders below, along with the associated sub-folders and content
    • com.aspexsoftware.silhouette_studio.8
    • com.aspexsoftware.silhouette_studio.license
    • boost_interprocess
  5. Press [Windows]+R on the keyboard simultaneously
  6. In the Run window type: %appdata%
  7. Press Enter
  8. Delete the folder below, along with the associated sub-folders and content 
    • com.aspexsoftware.silhouette_studio
    • com.aspexsoftware.silhouette_studio.helper
    • com.silhouettesoftware
  9. Empty the Recycle Bin
  10. Restart the computer
  1. Download and install the most current version of Silhouette Studio
  2. Open Silhouette Studio
  3. Recover any previously downloaded content and license key upgrade from your account