Though reinstalling the software can sometimes patch up potential conflicts, some situations may require you to completely remove the application and all system folders to start over from scratch. This is referred to as a "clean installation".

CAUTION: The steps below will erase all library content, custom material settings, and any other default preferences you may have adjusted. After following these steps, you will be on an entirely clean version of the software that is no longer tied to any previous action taken on the computer in question.

Backing Up Content

Prior to following the steps below, if you need to back up any files you have saved in the software library, you can do one of the following:

Performing Clean Install

Once you are ready, follow the instructions below:

Removing the Application:
  1. Restart the computer
  2. Select the Go menu at the top of the desktop
  3. Select the Applications option
  4. Drag ALL instances of Silhouette Studio to the Trash
Removing System Folders:
  1. Open the Finder
  2. Press [Cmd]+[Shift]+G
  3. Type in /Library/Application Support
  4. Press Return
  5. Delete the folders below, along with the associated sub-folders and content
    • com.aspexsoftware.silhouette_studio.8 (if present)
    • com.aspexsoftware.silhouette_studio.license
    • com.aspexsoftware.silhouette_studio
  6. Re-open the Finder
  7. Press [Cmd]+[Shift]+G
  8. Type in ~/Library/Application Support
  9. Press Return
  10. Delete the folder below, along with the associated sub-folders and content 
    • com.aspexsoftware.silhouette_studio.8 (if present)
  11. Re-open the Finder
  12. Press [Cmd]+[Shift]+G
  13. Type in ~/Library/Preferences
  14. Press Return
  15. Delete the folder below with its associated sub-content
    • com.aspexsoftware.silhouette_studio
    • com.aspexsoftware.silhouette_studio.helper
  16. Empty the Trash
  17. Restart the computer
  1. Download and install the most current version of Silhouette Studio
  2. Open Silhouette Studio
  3. Recover any previously downloaded content and license key upgrade from your account