When going to the 'Send' panel to send your job to the Silhouette machine, you may encounter various connection status messages when viewing your machine list.

If you see a device with an "Unknown" status, this is likely a known software bug where your machine is listing this status instead of the expected "Ready" or "Available" message. 

Resolving the Error

To resolve this bug, click on the machine option in order to see if a connection can be made. 

Continue to update your software as newer versions are released and software bug fixes are provided.

If you require additional assistance and have gone through the steps found in the "Could Not Connect" article, contact support@silhouetteamerica.com for further assistance.