The Cameo 4 Pro 24-inch cutting mat and other wide media may become misaligned in the machine if not loaded correctly. This can lead to poor feeding and inaccurate cuts.

Loading Guide


To resolve errors with drifting, please follow the steps found in our video guide on loading your Cameo Pro.


Note: We recommend using the auto-load feature of your Cameo Pro when using the cutting mat or materials 12 inches or wider.

Additional Troubleshooting


If you continue to encounter issues after following these instructions, review the following tips:


  • Make sure that the media is aligned with the appropriate guideline on the left side.
  • Check that the rollers on the roller bar are set correctly using the proper guides on the machine. When cutting

    wide media, the plastic pinch roller should line up with the center arrow on the machine (see below).

  • Ensure that the roller bar is locked into place using the lever on the right side of the machine. The lever should be pushed up when cutting media.

  • Leave enough clearance space both in front and behind the Cameo Pro so the material does not hit any surrounding objects as it passes back and forth through the machine.

  • When using a cutting mat or material without the Roll Feeder, make sure your material is not hanging directly off the edge of the table where your machine is placed. Your mat or material must be supported on a flat surface as it feeds back and forth through the machine for proper operation.

  • When cutting rolled material, use the Roll Feeder at the front of the machine and unroll the amount of material you plan to use before loading. This will reduce resistance when media is fed through (see below).

  • Ensure you are using the correct material settings in the software and blade setting for your blade. Increasing the blade length and pressure settings unnecessarily can lead to inaccurate or poor cuts. You may want to perform a test cut of your material and adjust the settings as needed.

  • If your material is curling downward when you load it into the machine, flatten the curl on the leading edge of the material so that it is loaded properly.