Checking the Loading Method (Older Models Only)


All current cutting machine models determine how the machine is loaded from the software. If you are encountering a concern with the cut job starting above where it should when using a current cutting machine model, please re-check your settings as instructed above.


Select older cutting machine models provided alternative loading options that were controlled from the machine. 


If you are using one of the following models, please make sure that you are using the correct loading option for your job setup. Again, If you do not see your model listed here, then the software will automatically control the loading method for you based on your document settings.


Original Silhouette

Manually roll the cutting mat into the machine until the top edge of the cutting mat is aligned with the back of the cutting strip (so that the cutting strip is covered by the mat).


Silhouette SD

Press the right arrow until "Load w/Carrier" is displayed, then press the 'Enter' button.


Silhouette Portrait 1

Press the 'Load cutting mat' button.



Silhouette Cameo 1

Press the 'Up' arrow until "Load cutting mat" is selected.


Silhouette Cameo 2

Tap on the "Load Cutting Mat" option on the LCD screen.


Vertical Gaps in Cutting Result (Cameo 1 and 2, Portrait 1)

When using the Cameo 1, Cameo 2, or Portait 1 model, you may encounter an issue where the cut job has vertical gaps where nothing was cut. This indicates that the blade is not fully seated, and so is bumping against the rubber stoppers or white pinch rollers during operation. 

Re-Loading the Blade

To correct this concern:

  1. Remove the blade completely from your machine by unlocking the blade and pulling it up and out
  2. Once fully removed, place the blade back into the holder
  3. Prior to locking the blade back into place, twist and push the blade down to make sure it is seated all the way down in the holder 
    NOTE: Hold the lock lever in place during this action so that the blade does not tap up and down
  4. Ensure the collar of the blade is flush against the lip of the blade holder receptacle
  5. If using a Ratchet Blade, ensure that the blade's fin is pointing forward (in the 6 o'clock position)
  6. Once seated all the way down in the holder, lock the blade into place