TABLE OF CONTENTS

Machine Connection Issue with Silhouette Go

To connect Silhouette Go to your Silhouette cutting


  1. Close the Silhouette Go app
  2. Make sure that Bluetooth is switched on for both your mobile device and your Silhouette machine
  3. Open the Silhouette Go app
  4. Navigate to the machine selection screen
  5. Press 'Scan for Devices' 
  6. Select your machine from the list
  7. Press 'Continue' to move to the Machine Setup and Send instructions

Connection Issue Troubleshooting

If you still can’t see your machine listed as an available device in the Silhouette Go application: 

  1. Make sure you are using a Silhouette machine model that is supported by Silhouette Go
    NOTE: If you do not have a supported model, you cannot connect to Silhouette Go
  2. Make sure the Bluetooth option is properly enabled on your Silhouette machine
  3. Make sure Bluetooth is enabled on your mobile device

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Can't Print from Silhouette Go

If you are unable to find and select your printer through the Silhouette Go app, please refer to your printer manufacturer instructions on setting up your printer for Bluetooth connectivity.

Troubleshooting


If you continue to experience connectivity issues with sending print jobs from the Silhouette Go app after reviewing your printer instructions on Bluetooth connectivity, check the following:

  • Power off your mobile device and then power it back on
  • Go to your mobile device settings to make sure Bluetooth is enabled
  • Check your printer settings to make sure Bluetooth is enabled
  • Uninstall and reinstall the Silhouette Go application provide the following details

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Silhouette Go Fails to Print a Second Time on iOS 27 / iPadOS 27
Symptoms
After successfully sending a print job from the Silhouette Go app (v1.2.106), you are unable to print a second time. The print button can still be pressed, but the printer does not respond.
Cause
This is a known compatibility issue between Silhouette Go (v1.2.106) and the latest Apple operating systems, iOS 27 and iPadOS 27. This issue does not occur on older operating systems like iOS/iPadOS 26.
Solution & Workaround
Our development team is actively investigating this issue to provide a permanent fix. In the meantime, you can easily resolve this by restarting the Silhouette Go app between print jobs.
Follow these steps to restart the app:
  1. Swipe up from the bottom of your iPhone or iPad screen (or double-click the Home button) to open the App Switcher.
  2. Swipe left or right to find the Silhouette Go preview.
  3. Swipe up on the preview to force close the app.
  4. Reopen Silhouette Go and proceed with your next print job.

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Silhouette Go Crashing


To further  troubleshoot, Please supply the following-


A brief description of the issue and what you were trying to do when it occurred.

To help us understand and troubleshoot the issue, could you please reply with the following answers-


A brief description of the issue and what you were trying to do when it occurred. 
The exact error message, if any.
Your mobile device model (e.g., iPhone 15, Samsung Galaxy S24).
Your device’s operating system and version.
The version of the Silhouette Go app you are currently using.
Your Silhouette machine model.
Whether the machine is connected to the app via Bluetooth.
The steps you followed before the issue occurred.
A screenshot or screen recording of the issue, if possible.
Whether the issue happens every time or only with a specific design/file.

Once we receive this information we will be better equipped to troubleshoot more accurately.