If your account is on hold, this indicates you have one or more missed payments from your Silhouette Design Store subscription. 

Resolving the Account Hold


To resolve this concern:

  1. Go to the Silhouette Design Store
  2. Log into your account
  3. Select one of the options from the "Account Suspended" message at the top of this page
    NOTE: This will allow you to either update your current credit card or add a new one


If you do not see the "Account Suspended" message:

  1. Go to the Payment section on your account
  2. Click on the existing credit card to edit information OR click Add New
  3. Check the following to ensure the credit card is correct:
    • All fields are completely filled out
    • The expiration date is correct
    • The security code field is completed and correct
    • Both a first name and last name are present
      NOTE: If you only have a first initial on your card, please make sure there is a space between the first initial with or without a period and the last name. This will allow the system to differentiate between both names.
    • A billing address is present and correctly matches your bank account
    • Use only English characters when recording your name and address information. Non-English characters (such as those with accent marks) may cause problems with processing your card information in our system.
  4. Once all credit card information is verified and entered, check the Make this my default credit card option
  5. Click on Save