NOTE: These steps will not work to recover custom library content that was not specifically set to sync or other content and files that may have been saved on your computer outside of the software's library.
To recover your library content:
- Download and install the latest version of Silhouette Studio
NOTE: The following steps will not work unless you have successfully updated the software to the current version
- Open Silhouette Studio
- Go to the Library
- Log into your Silhouette account, if not already logged in and prompted to do so
- Click on the 'Sync' button (located on the lower left-hand side of the library)
Device Limit Reached
If you have followed all steps above, but encounter the following error message:
('... maximum number of active devices for this account has been reached.')
This indicates you have reached the maximum number of active devices for your account. You will need to manage your devices to free up a device space on your Silhouette account.
If you are still unable to find select library content (designs, fonts, patterns, etc.) that were either downloaded from the Silhouette Design Store or obtained by purchasing your machine or custom library content that you had saved into the software library and selected to sync, check the following points:
- Check collapsed folders
Ensure all library folders are expanded. If a folder has a + symbol inside it, you can click on the folder to expand it.
- Look in the correct folder for the content type
Any purchased Fonts will be automatically downloaded to your Fonts folder. Digital patterns will be in your Patterns folder. All others designs and content should download to your Recent Downloads folder.
- Confirm what you're looking for
A STUDIO version of designs is downloaded to your Library. If you are looking for SVG versions of files, please note that these are not stored in your software library. Click here for help retrieving SVG content purchased from the Silhouette Design Store.
- Confirm the file is synced
If you are missing custom content that is not from Silhouette, and that content was never synced, you will need to go to the original computer to select the design to be synced. If the content was on a computer that crashed, and the content was not synced, then Silhouette will not be able to provide recovery assistance for such custom content. You will need to recover the content from wherever it was originally obtained, or from a location where you specifically backed up the content.