A 'File Type Not Supported' error message indicates one of the following:

Checking File Type

Check your file to confirm that it is in a compatible file type format

You may need to do one of the following:

  • Update your software to a version that better supports the file type (includes updated bug fixes)
  • Upgrade to an edition that supports the file type

Opening Files

Use any one of the following methods to open supported file types:

  • Go to File > Open
  • Click on the 'Open' icon
  • Drag the file from a file explorer window into Silhouette Studio

Checking the File

If continued issues are encountered, you are welcome to send the file to support@silhouetteamerica.com for review. 

NOTE: While we can try to open the file to confirm whether or not there may be an issue, we cannot guarantee or fix files you have created, or files obtained from sources other than the Silhouette Design Store. We can only confirm whether or not it can be opened.