Error Messages

ERROR: Check Cross Cutter
An error message to check the cross cutter indicates the cross cutter is obstructing the material pathway. Resolution To resolve this error: Turn y...
Sun, 8 Oct, 2023 at 10:48 PM
ERROR: Could Not Save - Write Access Error (Mac)
When attempting to save a file from Silhouette Studio on a Mac, you may encounter the following error message: This error typically indicates that yo...
Sun, 8 Oct, 2023 at 10:56 PM
ERROR: Could Not Save - Write Access Error (PC)
If you encounter the error message 'indicating that you cannot save due to a write access error, this indicates that your computer operating system requ...
Sun, 8 Oct, 2023 at 11:26 PM
ERROR: File Type Not Supported (General)
A 'File Type Not Supported' error message indicates one of the following: The file type is not compatible with the Silhouette Studio version an...
Sun, 8 Oct, 2023 at 11:25 PM
ERROR: File Type Not Supported (SVG File)
The 'File Type Not Supported' error when attempting to open an SVG file indicates one of the following issues: There is a disconnect with your ...
Sun, 8 Oct, 2023 at 11:25 PM
WARNING: Low Resolution
You may encounter a Low-Resolution warning displayed on the screen in Silhouette Studio, indicated by a yellow warning symbol in the upper left-hand corner ...
Sun, 8 Oct, 2023 at 11:23 PM
ERROR: Missing DLL File
If you encounter a DLL error message ('.dll') when installing or opening the software, this indicates that the required files are missing. Re-in...
Sun, 8 Oct, 2023 at 10:20 PM
ERROR: No Media Detected - Retry Load
If you encounter an error indicating 'No media detected' when going to Send your job in Silhouette Studio, this indicates you have selected the wron...
Sun, 8 Oct, 2023 at 10:46 PM
ERROR: No Tool Detected
If you are encountering a "No tool detected" message, this can indicate one of the following: The wrong machine is selected in the Page Setup...
Sun, 8 Oct, 2023 at 10:44 PM
ERROR: Not a Certified Microsoft App
If you encounter an error message indicating that you cannot install Silhouette software because it is "not a certified Microsoft App", you will n...
Sun, 8 Oct, 2023 at 11:16 PM