If you encounter a DLL error message ('.dll') when installing or opening the software, this indicates that the required files are missing.
Re-install Software
Even if you are already running the most updated version, you will need to download and re-install the latest software version.
Checking Windows Updates
If re-installing the Silhouette software does not resolve the issue, then this indicates necessary Windows Updates have not been performed on your computer's Operating System.
Click here for instructions from Microsoft on how to check for and install any necessary updates.