A download failure means that you are unable to download the installation program in order to install the software program.

NOTE: These steps are to resolve issues with downloading the installation program. Click here instead if you are unable to run the installation program that you have already downloaded.

Download Fails

If you are unable to successfully download the desired Silhouette software:

  1. Make sure you are attempting to download from the official Silhouette website
  2. Check your internet connection speed
    NOTE: You will be provided with a result with the Mbps (Megabits per second) value for your download speed. Ideally, the download speed should be a minimum of 25 Mbps. Lower speeds can result in a longer time needed to download the software, or in severe instances cause interruptions that cause the download to fail.

Download Stalls

If the download stalls or is taking a longer time to download than expected (greater than 15 minutes), we recommend contacting your internet service provider for further assistance with increasing download speeds.

Temporarily Disabling Anti-Virus Program

In some cases, an antivirus or other security software can prevent proper downloading. You may wish to temporarily disable any antivirus or security software on your computer, and then retry the download. If you do this, remember to re-enable your antivirus or security software when you are finished.

For Avast antivirus program users, your program may misidentify the Silhouette software download and installation process as 'suspicious'. Click here for instructions on temporarily disabling the Avast program.