If you are unable to run the Silhouette software installation program, check the following points.


NOTE: These steps are to resolve issues with running the installation program that you have already downloaded. 

Click here instead if you are unable to download the installation program.

Check Software Requirements


First, check the system requirements for the software program you are trying to install. If your operating system does not meet these requirements, you will need to use a different computer.


See Minimum System Requirements

Check the Software Version


If you are trying to install a lower version of the software than you previously had installed on your computer, you will need to first uninstall the current/newer software version. 


Silhouette does not support running multiple versions of the software simultaneously.


Click here for uninstallation instructions

Authorize Installation Program


There may be an operating system authorization issue preventing the installation program from accessing your computer properly to install the software.


To resolve this issue:


PC

  1. Navigate to the download file for the software
  2. Right-click and choose Run As Administrator
  3. If you see a User Account Control prompt, accept it

If this does not resolve the issue:

  1. Press [Windows]+R on the keyboard simultaneously
  2. Type in %programfiles(x86)%
  3. Press Enter
  4. Right-click on the folder Silhouette America
    NOTE: If the 'Silhouette America' folder is not present, right-click on Silhouette Studio folder
  5. Select the Properties option
  6. Select the Security tab
  7. Select the Advanced button
  8. Select the Change Permissions button and provide authorization
  9. Check the box entitled "Replace all child object permission entries with inheritable permission entries from this object"
  10. Select Yes on the Windows Security pop-up
  11. Select Okay

Mac


If you are on a Mac, your computer may be set up with security preferences to not allow any programs not obtained from the Mac App Store.


Click here for instructions on how to adjust this setting to allow programs not obtained from the Mac App Store.