If you encounter a DLL error message ('.dll') when installing or opening the software, this indicates that required files are missing.
Even if you are already running the most updated version, you will need to download and re-install the latest version of the software.
Checking Windows Updates
If re-installing the Silhouette software does not resolve the issue, then this indicates necessary Windows Updates have not been performed on your computer's Operating System.
Perform all recommended Windows updates as follows:
- Go to Start > All Programs > Windows Update
- Click the Updates Are Available link to see all optional or important updates link
- Click to select available critical or optional updates that you want to install and then click the OK button
Click here if you require further assistance from Microsoft in running Windows updates.