If you encounter an error when attempting to apply a license key to upgrade your software, please review the following information to resolve this issue.
Invalid License Key
This error is usually encountered when the license key code is typed incorrectly. Double-check your code and confirm each character as the license key code is entered.
This error can also indicate that you are trying to enter your license key into the wrong software program. For example, you may have a Silhouette Connect license key that you are trying to enter into the Silhouette Studio software program.
Maximum Devices Reached
If you encounter the error message 'maximum number of active devices for this account has been reached', this indicates you have reached the maximum number of available active devices for your account.
To resolve this, you will need to manage your devices to free up a device space on your Silhouette account.
License Key Already in Use
If you encounter an error message stating that the license key is already in use, proceed to update your Silhouette Studio version.
Could Not Create a License File (Mac Only)
This error message indicates that there is a permission error preventing the creation of the license key file in the correct folder.
- Run Terminal
NOTE: To open Terminal, navigate to Applications > Utilities, and double-click on Terminal - Type the following command:
sudo chmod -R 777 "/Library/Application Support/com.aspexsoftware.Silhouette_Studio.license" - Type in the computer password and press the Enter key
- Try the upgrade again
General License Key Application Error
If you encounter a non-specific general license key error (other than those listed above) when attempting to apply your software license key, this indicates one of the following:
1) A higher edition has already been applied
For example, you might encounter this error if you were running the Business Edition and you attempted to apply a Designer Edition license key, which is lower than the edition you are already running.
2) The same edition has already been applied
For example, you might encounter this error if you were already running the Designer Edition and you attempted to apply another Designer Edition license key, which is the same edition being run.
3) The lower required edition is not yet owned
For example, you might encounter this error if you were running the Basic Edition and you attempted to apply a special Designer Edition to the Business Edition upgrade. Since you do not already own Designer Edition, this interim upgrade would not work.
Additional information for which the error applies is displayed with the error message.
Click here for help identifying which software version you are running if needed.
Can't Update Software
If you can't update Silhouette Studio to the latest version, contact support@silhouetteamerica.com to confirm that you are unable to update your software version. Your license key will then be reset for use in older software versions.
NOTE: You must own the license key you are requesting to be reset. The license key must be applied to your account, or you must provide proof of purchase.