Hardware Process

Can't Connect via USB BUT Can Connect via Bluetooth
The issue described generally indicates that the Bluetooth connection is paired in a way that prevents other connection types.  Please try the following...
Fri, 6 Oct, 2023 at 8:55 PM
Machine Lid Replacement - Cameo 4 Pro (No Charge)
REP INSTRUCTIONS Place order directly through the Matrix using the code MISC with [Machine model] LID in the description box.  Do not enter any char...
Tue, 7 Feb, 2023 at 1:16 PM
Cameo Pro Missing Tool Adapters
The Cameo Pro model includes the light blue tool adapter provided for using Silhouette brand sketch pens.  The Cameo Pro model does not include ot...
Wed, 26 Apr, 2023 at 1:22 PM
Searching For Firmware Update Never Stops (Cameo 4)
We would first recommend to review the Send panel in Silhouette Studio to check the firmware message. In many cases, you may be able to simply select a &quo...
Wed, 27 Sep, 2023 at 2:13 PM