REP INSTRUCTION: This information is for internal reference only. For customer responses, use the Registering Machines article. Below is a reference ch...
Thu, 15 Aug, 2024 at 8:40 PM
REP INSTRUCTION: Find the machine by searching for the serial number -- https://matrix.silhouetteamerica.com/?page=support-search Click on the older user...
Sat, 21 Oct, 2023 at 10:09 PM
Please perform the following steps to update your machine firmware: IMPORTANT: Do not disconnect or turn off your machine while updating Download and ...
Thu, 5 Oct, 2023 at 4:05 PM
REP INSTRUCTIONS Place order directly through the Matrix using the code MISC with [Machine model] LID in the description box. Adjust item cost to $...
Tue, 7 Feb, 2023 at 1:13 PM
Silhouette cutting machines cannot currently be networked via a Wi-Fi network or have the USB connection operate through a wireless router. We appreciat...
Mon, 19 Sep, 2022 at 4:16 PM
The Silhouette cutting machine's cutting resolution is as follows: Mechanical resolution: 0.025mm Programmable step size: 0.05mm Distance Accuracy...
Fri, 6 Oct, 2023 at 8:49 PM
Silhouette Studio, the software provided by Silhouette to drive your Silhouette cutting machine, does not require a driver. If a 'New Hardware Wizard...
Tue, 5 Dec, 2023 at 10:41 AM
Silhouette models that have an LCD screen (Cameo 2 and Cameo 3) may encounter firmware issues that can cause the machine to not power on properly. To ve...
Fri, 6 Oct, 2023 at 8:54 PM
We are sorry for any frustration. The right-hand pinch roller is initially fairly tight on the Cameo 1 and Cameo 2 models. Some users have reported an eas...
Fri, 14 Oct, 2022 at 2:32 PM
Thank you for your alert. We are sorry for any frustration experienced. Tool adapters are only intended for converting older blade styles for use with n...
Fri, 11 Nov, 2022 at 4:02 PM
