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Knowledge base
Silhouette Account
Managing Your Account
16
Creating a Silhouette Account
Activating Your Account
Silhouette Email Newsletter
Order Invoices
Silhouette Design Store Rewards Program
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Product Registration
3
Registering Silhouette Machines
Silhouette Machine Serial Numbers
Transfering Machine Registration
Products
General Product Info
6
Silhouette Classes & Learning Resources
Using a Silhouette Machine with Multiple Computers/Devices
Cutting Machine Comparison
Minimum Product Requirements
Silhouette Machine Warranty
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Features & Capabilities
7
Matless Cutting
Glass Etching
Cutting Fabric
Auto Tool Detection
Smallest Size Machine Can Cut
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Product Maintenance
11
Cutting Machine Maintenance
Blade Maintenance
Cutting Mat Maintenance
Machine Cutting Strip
Lock Lever Replacement
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Silhouette Cameo®
10
About the Cameo 5
About the Silhouette Cameo®
Loading the Cameo 4
Cameo Machine Measurements
Cameo 4 Loading Sensor Issue
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Silhouette Portrait®
4
About the Portrait 4
About the Silhouette Portrait®
Loading the Portrait 3
Portrait Machine Measurements
Silhouette Curio™
8
Curio 2 Trays
Loading the Debris Tray (Curio 2)
Material Thickness Detection Feature
Powering On the Curio 2
Curio 2 Emergency Stop Feature
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Silhouette Alta®
7
About the Silhouette Alta
Alta Optimal Operating Environment
Alta Machine Measurements
Alta vs Alta Plus
Alta Filament Tube
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Silhouette Mint™
1
About the Silhouette Mint™
Blades & Mats
3
Blades
Other Machine Tools
Cutting Mats
Accessories
3
About the Auto Sheet Feeder
Auto Sheet Feeder Issues
Cutting Machine Roll Feeder
Materials
7
Materials Silhouette Can Cut
Specific Specialty Materials Capability
About Stencil Materials
About Printable Heat Transfer
Heat Transfer Vinyl (HTV) Application Settings
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Older/Discontinued Products
22
Older Machine Models
About Refurbished Machines
How to Cut from a USB Device (Cameo 2 & 3 Only)
Terminal Machine Pause Error (Cameo 3)
Machine Turns Itself Off (Cameo 3)
View all 22
Cutting Issues
Machine Can't or Won't Cut
4
Assessing Unsuccessful Cutting Results
Performing a Test Cut / How to Find Optimal Settings
'Job Complete' Without Any Movement
Not Cutting in Specific Areas Only
Other Cutting Issues
22
Misaligned Cuts on Single Pass
Misaligned Cuts on Multiple Passes
Cutting Mat Drifting During Cutting
Job Starts Cutting Above Material on the Mat
Rolled Material Bunching During Loading
View all 22
Software & Apps
General Software
12
Software Minimum System Requirements
Checking Your Computer Specifications
Software Update vs. Upgrade
Software Download Failure
Software Installation Failure
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Silhouette Studio®
7
General
Features
Library
Upgrade Editions
Connectivity
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Silhouette Connect™
13
Unable to Run Silhouette Connect
Silhouette Connect™ Overview
Silhouette Connect License Key
Silhouette Connect Trial
How to Uninstall Silhouette Connect
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Silhouette Go™
6
Silhouette Go™ Mobile App Overview
Machine Connection Issue with Silhouette Go
Silhouette Go Design Features
Using SVG Files in Silhouette Go
Can't Print from Silhouette Go
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Mint Studio™
5
Mint Studio File Types
Mint Studio Library Recovery
"Lever Open" Error Message
Missing Designs in Mint Studio
"Unidentified Developer" Error for Mint Studio
Silhouette 3D™
5
Converting Cut Designs into 3D Models
Silhouette 3D Snap Kits
Silhouette 3D Crashing
Silhouette 3D File Types
Sending Designs from Silhouette Studio to Silhouette 3D
Older/Other Software
5
Silhouette Hardware with 3rd Party Software
Silhouette ModelMaker™ Overview
ModelMaker Files Types
Deactivating ModelMaker License Key
Silhouette Link Program
Firmware
9
How to Find Machine Firmware Version
Cameo Firmware Update
Portrait Firmware Update
Older Model Firmware Updates
Disabling Firmware Update Check in Silhouette Studio
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SilhouetteAmerica.com
Website Issues
2
Website Viewing Issues
Can't Select Credit Card on Software Upgrade Page
Orders
5
Order Return Policy
Updating or Adjusting Orders
Product in Cart Shows Out of Stock
Silhouette Gift Cards
Bulk or Wholesale Pricing for Customers
Sales & Promotions
4
Combining or Stacking Discounts
Free Shipping
Out of Stock Products
Bundled Product Substitutions
Shipping
7
Shipping Time Estimate
Order Tracking
Shipping Rates
Shipping Methods
Expedited Shipping
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Club Silhouette
7
Club Silhouette Overview
Club Silhouette Trial
Cancelling Club Silhouette Membership
Club Silhouette Free Items
Club Silhouette Free Designs
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Silhouette Design Store
Design Store Content
12
Silhouette Design Store Content Types
SVG Files from Silhouette Design Store
Silhouette Design Store Bundles
Free Silhouette Design Store Content
Silhouette Design Store Assembly Instructions
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Buying & Downloading
10
Silhouette Design Store Rewards Program Ending
Silhouette Design Store Credit Overview
Silhouette Design Store Payment Options
Redeeming a Code on the Silhouette Design Store
Express Checkout Feature
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Subscriptions
9
Silhouette Design Store Subscription Overview
Trial Subscription to Silhouette Design Store
Sign Up for Silhouette Design Store Subscription
Upgrade Silhouette Design Store Subscription Level
Downgrade Silhouette Design Store Subscription Level
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Credit Boosts
1
Credit Boost Overview
Partners & Affiliates
Partnerships & Programs
4
Design Store Artist Program
Educator Discount Program
Silhouette Handmade Discount Program
Silhouette Affiliate Program
Authorized Retailers
2
Authorized Silhouette Distributor or Retailer Application
Where to Find Silhouette Products
About the Company
About Us
5
About Silhouette America
What are your business hours?
Silhouette on Social Media
Silhouette Design Store Giveaways & News Facebook Group
What is your contact information?
Policies
1
Sales Tax Charge for Purchases
Internal Processes & Responses
Hardware Process
14
How to Read Machine Serial Numbers
How to Register Machine for User
Firmware Update Recommendation (Current Models)
Machine Lid Replacement (Charged - Approval Only)
Networking Silhouette Machines
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Help Desk Software
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